Placemakr Marymount Ballston i Arlington

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kommentar 5

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  Ellie

  :: 12 January 2023 13:45:00

  I stayed here over New Year's and honestly for the cost it isn’t worth it. First, their check in process is not good. This was the first time I arrived after check in time of 3pm (3:30pm) and was told there are no clean rooms available (what are the cleaning ladies doing?) So I just waited in the lobby with all my stuff for about 20 minutes until they had a clean room. Mind you the booking was made months ahead of time. I had been hoping to nap a bit since I was really tired but by the time I got my room it was too late so I didn’t bother. The beds also aren’t the comfiest. It felt like an ikea bed with a mattress topper, there wasn’t a lot of cushion or depth. When I did get my room it seems the cleaning lady just finished it, and it was a semi rushed job (there was still a sock in the dryer, bedding had lint). The rooms are furnished and look similar to the pics. However the first room I received was so hot-78 degrees (!) when I walked in. I told the manager, Derrick about it and instead of asking to switch rooms he simply said I needed to turn the AC to cool the room down…which was ok not the greatest response but I did that. After opening the windows and leaving AC on for like 3 hours I turned it off since I figured it would be cool enough now. I went to sleep but then woke up around 3am because the temperature had for some reason gone back up to 78, and the bedroom was very hot and stuffy. Avoid getting the one bedrooms because it ended up being so hot I had to leave the AC on the rest of the night. Also, the bathroom had a smoke smell but I ignored it. The water pressure in the sink was also very weak (sprinkler faucet, not continuous running water). I talked with the front desk about the temp issue and they said maintenance was gone for the night (this is NYE) so they'll have them come and fix it tomorrow. On the second day, Nasheya at the front desk told me that maintenance had come to fix the room. Before this I already asked her to swap rooms since I didn't think they could fix this issue, it seems like this floor plan and the way it was constructed traps heat but then again I'm not a building engineer. So I waited longer and still the temperature was too hot, so I went back to ask her if she could change my room again since I couldn't really sleep and she said she would do that, and she'd call me back once a room was available but I never got a call back…she also seemed annoyed and bothered by my request. On the second night I had to go down again and ask the young Asian man at the front desk and I was relieved he was finally able to switch my room then, which was around 5pm. I did really appreciate that he did this. The second room was much, much better- water pressure in the sink was normal (not a sprinkler), room was much quieter and cleaner. In summary: unreliable check in process/times, non thorough cleaning, not the friendliest staff, hot rooms, and the overall way they handled the situation could have been much better. They should have just given me a different room the first night, but I’ll assume they were fully booked and didn’t have any at the time. If this was a hotel they would have immediately switched their guest into a new room instead of having maintenance come up to "fix" the issue when it didn't really resolve anything. Overall I was pretty excited to stay here but after this experience I would personally pick a better option in Arlington and don’t think I’ll be back. I also left my pillow there but seems like maybe housekeeping threw it out because they never found it.

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  Christina Wilms

  :: 12 December 2022 22:47:53

  This room was so much more than I expected! Very reasonable price, with all the amenities you could need or want, including washer and dryer, full kitchen and large closets. Exceptionally clean and front desk personnel were very friendly. I don't usually stay in hotels b/c I am horrified by what I may encounter, but I will stay here whenever I visit DC in the future. This is how a hotel should be!

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  Kristen Salathiel

  :: 11 December 2022 22:20:59

  Great place to stay! It is huge and clean and comfortable, and the front desk staff are amazing! They were super friendly and remembered us every time we came in and out as if we were all neighbors who lived in the building.

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  Katie Kennedy

  :: 14 November 2022 11:16:30

  Exceptional room, and space overall. It was nice to be able to walk to plenty of great shopping and bars and restaurants, but also have the flexibility to cook in our own space. The shared spaces in Placemakr were great, and everyone we met there was super friendly. The proximity to the metro was so convenient. We will definitely be staying here on our future trips to the area! We were so sad to leave.

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  Quel Lyon

  :: 13 November 2022 09:30:21

  The rental was beautiful, the views breathtaking and the hotel smelled clean everyday. The only thing is on the site we booked it only mentioned activities in D.C. there was a lot to do within walking distance.