Pier 5 Hotel Baltimore, Curio Collection by Hilton in Baltimore

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kommentare 5

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  Melissa Hems

  :: 26 January 2023 10:30:40

  The staff was great and friendly. The first room with balcony did not have heat so I was switched rooms and it was a fine warm room. Clean and good size. The only issue I had with the room is the sliding glass doors are old and hard to open to look at the water views. My main complaint is the room was $177.73 and I was finally charged $274.76 because they did not tell us breakfast was not included ($66 for oatmeal, scrambled eggs & toast, my fiancé only had oatmeal), we were also not told there is a $30 charge to park a block away in the rain and walk back "self park" charge. I will not go back.

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  Grace Y

  :: 07 January 2023 14:33:44

  We were there for 2 nights during the Xmas weekend. The weather was frigid cold, but lucky that the snow storm didn’t hit that area. The hotel is situated at the heart of Inner Harbor. We were there to visit the National Aquarium which is only a short walk away. The hotel lobby and common areas are really nice. The room is of good size, 2 queen beds and has a nice size table in between the beds. It has a single sofa at the corner with a floor lamp that didn’t work. The TV was tricky and something was wrong with the outlet, took a while to figure out how to turn it on. The bath tub has some old rust stain in the drain. Instead of a floor use mat, we were given a bath towel for the floor. The overall decor is a bit dated but acceptable. Our window is actually a glass sliding door opening to a fake balcony with metal railings. It is interesting, but if you have young kids then need to be careful. Since I’m a Hilton Honors member, I’m given (2) $15 breakfast vouchers each morning. The breakfast costs $16.95 + tax, so need to pay the difference. Parking is $30 per day with in and out privilege. The breakfast ends at 10am on weekdays. The selection is fine, fresh fruit, 2-3 hot food items, cold cuts with cheese, few juice choices, coffee/tea. Also has cereal, yoghurt, instant oatmeal and bake goods. Staff at check in is friendly. Since the room is only prepped for 2 people by default and we have 4, she gave me whole bunch of extra towels and toiletries to take along which is fine. Same happened to other guests checked in after me. Hotel doesn’t have a fitness room. You could use the one in Hilton Garden Inn which is a 10 min walk away. Overall the stay is good. The best part is the location. Inner Harbor is a nice touristy area with shops, restaurants and the aquarium.

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  Sarah

  :: 05 December 2022 22:17:25

  My husband’s company booked this hotel for us. The location was pretty good. The breakfast staff and cleaning staff were very friendly. However, the hotel is in need of some major renovations. The bedding was uncomfortable and had many stains. One of the large lights was not functioning. The toilet kept looking like it was going to overflow and it eventually did! I called and they immediately sent people up, but the staff laughed while I was in the room… very unprofessional and uncomfortable for guests. The toilet is still swirling and won’t stop, even later at night. Wouldn’t recommend this hotel.

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  Justin Oakley

  :: 17 October 2022 16:56:15

  Arrived an hour and a half early to see about checking in early. Rooms were not ready, so we waited until 4. At 4 we were told they were still not ready. We waited almost 30 more minutes to be told they wouldn't be ready for quite some time. We had a wedding to get ready for, which is why we came early. We ended up having to take a room we did not want. We specifically chose a balcony over looking the water. The room we got was out dated, smelled musty, and looked dirty. The sliding window over looked the hvac system, which was noisy. There was a dead bug hanging from the ceiling. The sliding door was also unlocked and open when we arrived. The beds and pillows were uncomfortable and old. The sheets were almost yellow from age. To top it off, we missed the wedding ceremony due to not being able to check in at least by 4. I did not expect a hotel in such a sorry state for the price point or from a Hilton. Do not recommend.

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  CP Tolliver

  :: 21 August 2022 01:54:46

  I’m glad I stayed before reading the reviews because they are misleading. The hotel feels luxurious, except for just a few things. Maybe I had an updated room bc I didn’t feel the tired and outdated aspect that others experienced. My room was very clean and the bathroom was modern, except for the bathtub that had some rust around the drain. I didn’t care for looking at that. There was one hair on the sink but I didn’t trip about it because everything else was pristine. The bed and pillows were great. I was surprised there was no refrigerator, or microwave. I don’t have any real complaints about the hotel except for one: The hospitality and customer service at the front desk was not even close to being up to par for a business of this caliber. I expected to be greeted, at the very least. I was there for 3 days and the ladies at the front desk never spoke as we came and went unless they were spoken to and then it was a lukewarm response. Hampton Inn has more quality hospitality. I was especially put off by the lady at the desk when I arrived. (Friday 8/19/22 @6:30pm). She wasn’t friendly and never greeted me. Just stared until I told her I was there to check in. She left the desk while getting me registered to go have a friendly chat with a co-worker in the back room. Some retraining regarding Hilton expectations should be done. The housekeeper was far friendlier and she didn’t speak English. The breakfast room employees were super friendly but not efficient. No plates for the buffet, we had to ask for napkins, silverware and it was not busy at all. I received a great discount through my job and maybe that’s why I’m not as upset as others. Overall I found the Pier 5 to be very charming. The location and nearby restaurants are a definite plus!