Phillip Ashley Chocolates in Memphis

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comments 5

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  Ayodele Macarthy

  :: 04 May 2018 15:33:31

  Excellent customer service and extraordinary CHOCOLATE!!!! Ms.Arnetta was wonderful!!

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  Joye Martin

  :: 20 March 2018 10:28:47

  Luxury, decadent chocolate!!!! It's amazing!!!

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  Mickell Lowery

  :: 19 March 2018 20:00:14

  Best chocolate ever!

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  Patrick Carter

  :: 19 March 2018 20:00:07

  Best chocolate in the world!

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  Nichol Pritchard

  :: 23 December 2016 16:20:36

  Here's the deal. I lived around New Orleans for about 5 years and was introduced to Sucre. A wonderful chocolate shop whose chef is as accomplished as Phillip Ashley. The bottom line: Presentation is everything. There is no denying that Phillip Ashley chocolates are delicious and beautiful. But the in store customer service is not up to par. I went for my first time to purchase a box of 6 for a gift in the store yesterday. The gentleman working kept telling me he would put my name down but wasn't sure they'd have it but I'd still have to pay and maybe It'd be there tomorrow. Reluctantly I did so hoping I'd have it the next day. This was after being in the store 15 minutes and me asking a question and the gentleman disappearing to the back for long periods of time. The next day I come in, and no surprise, the lady at the front had no idea where it was. I showed my online receipt and she said oh, we don't have our boxes for 6 so we will build a tower. No explaination, then disappeared for about 10 minutes. When she came back there were two black boxes instead of one, a small one for four and a small two piece box on top, with stickers on the seal, tied together haphazardly. At Sucre, they show you the chocolates as they are put into the box and I like that because I know that I'm getting what I asked for. I asked for a bag, as it was for a gift, and told no more bags. Here's my point: if I am going to pay $4+ for my gourmet chocolates, there is a sense of pride and presentation that match that. I highly doubt anyone would buy a luxury bag (say a coach or LV bag) after an employee said oh we are outta boxes and bag but just shove it in another shopping bag you have. The customer service was not good: as in people are not knowledgeable or quick to serve and don't offer any solutions when they are out of something. Overall, I was just disappointed. Perhaps in the future I will order online but I would highly recommend not going into the store. People in front of me were having the same difficulties.