Pearle Vision in Westminster

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comments 5

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  Carol Monroe

  :: 18 May 2018 01:20:55

  It seems like the only time someone leaves a review is when he or she is upset. Well, I am one happy customer. My husband goes to this Pearle Vision in Westminster and he has always had great experience and my husband is really picky. He loves the doctor and the staff up front. I go with my husband every time he goes there and the customer service is always great and consistent. These guys truly go above and beyond the call of duty. Keep it up guys. I am here to say that you guys are doing a fantastic job.

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  Harley David Young

  :: 27 March 2018 14:13:24

  My experience with the optometrist was great. She was thorough and communicative. The lens fitting process went easily and I left pleased and anticipating my glasses in about a week as my invoice stated. A little over a week had passed, no call, so I called them. The glasses weren't ready, and the representative bluntly stated that my provider, VSP, can take a while. I should expect them in about two weeks from the initial order. OK, understandable. Two weeks have passed, no call. I call them. The same representative answered, told me the same thing as before, and then added a week's time arbitrarily with no explanation for the delay. Frustrating. The order was billed on the 1st. It is now the 27th. I have checked in multiple times, the same representative was just as dismissive and withholding of information each time. Still no glasses, waiting for a resolution.

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  Rebecca Womack

  :: 10 February 2018 02:22:38

  I have been a satisfied customer for 7 years! Grady, the optical person is very talented and an expert in fitting people for frames. He can narrow their huge selection of frames down to a select few because he knows how every single frame fits! He has an eye for the unique characteristics of a person's face and can pick the best frame that will not only look best but fit most comfortably. I love my new frames as much as I loved the last pair I purchased from him 3 years ago. Now my husband and daughter use their services as well. Dr. Eissenberg is fantastic! She is thorough and friendly, knows her stuff. Her staff is great and knowledgeable...and patient in helping us pick out new glasses (thank you Grady and Shonto)!

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  RD Burman

  :: 06 February 2018 03:09:57

  I will never go anywhere else. I am a customer for life now. I am leaving for Hawaii tomorrow morning and my glasses broke today. Murphy's law. I needed an exam today, but they were booked up today (I can see why; this place is just awesome). Since they could not get me in today for an eye exam, they read the prescription off my old pair of broken glasses, and made me a pair. Not only that, they told me that when I come back and get an eye exam, they will put the new prescription in the ones they made today, for free, as long as I come back within 30 days. Wow! I have never had an awesome experience like this before, anywhere. The guys at this Pearle Vision made my day and may be even my vacation!!

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  Diana Kay

  :: 18 October 2017 03:05:55

  I work a lot so I am not really big on posting review on line. However, I feel like I have to in this case as my experience here was exceptional. Grady and Barbara were upfront were just fantastic. I had to go out of town on a business trip and my glasses broke the day before. I called this Pearle Vision and I got Barbara on the phone. She said the doctor was booked for the day but she asked me to hold on and came back to the phone after talking with the doctor and told me that she will squeeze me in for an exam. Dr. Susan Eissenberg was fantastic. I found out that I could not have my no-line bifocals today but they can make me a temporary pair of distance glasses today, which is what I really needed to get me by. Grady, the technician up front was very informative and patient. He helped me pick out a frame that I absolutely love. So, I walked out with a pair of glasses and a wonderful experience. It truly made my day. A truly great customer service experience really makes your day.