Payless Car Rental in Newark

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  priyanka sarawgi

  :: 20 March 2018 18:50:00

  PAY MORE WITH ANY OTHER CAR RENTAL COMPANY BUT DO NOT WASTE MONEY ON PAYLESS! They randomly charged me 161$ (the customer does not know why!!!) for 1 day car rental... they charged me 2 days insurance and late fee! This company is pathetic!

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  Fahad Syed

  :: 13 March 2018 14:30:14

  On 03-04-2018, At 10:30pm was my scheduled pick up time. I got there and there was NO ONE at payless counter then after waited good ten minutes one gentleman came out of the room right behind the Budget counter and asked me to go back in budget line for payless rental too. No biggie, I went there waited for my turn and guess what I was sent back to payless counter again. 1 girl came from budget counter to assist me there, anyhow after going thru all the regular process I was given folded paper and told to go out and there would be 1 person who would walk you thru the car exterior as normal thing in any rental places. For my surprise there was NO ONE there and there was no car key, no child seat (as ordered in my reservation) in the car either, checked consoles, cup holder, side pockets, ignition. I waited and looked around then went back inside and asked if I can get the key and the seat so I can get out of there as it was SUPER COLD that night. I was given another car which is totally fine, I went out by myself again even thou I told her that there is no one outside to assist. I put my bags inside the car and I couldn't find the car keys neither there was child car seat there as I ordered in my reservation. Every time I went back inside I had to take my bags inside with me as it was late at night and it is not recommended to leave your belongings without any supervision. I went back inside and asked about the child seat they took FOREVER to bring one and gave it to me at the reservation counter to take it out and install it with all my bags with me. I have NEVER experienced such service. I got upset and asked if THERE IS ANYONE WHO CAN COME OUT AND ASSIST. What is more surprising no one actually cared and did anything. I ended up doing everything on my own. There were people in budget uniforms 3 men I saw sitting inside the back room, 3 were on counters but no one outside to help. I understand the cold weather but someone should be assisting going out to walk you thru the car or at least if child car seat is in order, so place it in the car for customers knowing at the airport they won't be coming without luggage. No Brainer there. HORRIBLE SERVICE. Won't be recommending it to anyone and won't be coming back either. Avis and Enterprise by far the best.

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  Kathy Holland

  :: 07 March 2018 08:58:29

  Closed at night so you have to go through Budget. ONE person working for two rental companies with constant flight arrivals. Really??? Update: The sign at Payless said "pick up car at Budget" but you can't just pick up your payless quote, you have to cancel your car and get it through them. Guess what? The price was OVER DOUBLE what I was quoted this is robbery. Plain and simple. Payless was also closed at 10:42 When I dropped it off, was told they "close at 11". So I couldn't even talk to them.

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  Mike Caruso

  :: 22 February 2018 14:46:36

  All very simple. Picked car up in Orlando, long walk through airport, dropped car off couple weeks later in Newark. Drop off was a simple scan and go catch the train from their parking lot.

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  Junee Johnson

  :: 29 December 2017 22:44:37

  STAY AWAY. I rented a full sized car was given a mid sized car without any consideration. No problem I had a family emergency so that was the least of my worries. I used the car during my stay no issues I had an early flight out so I returned the car before they opened early Sunday morning. Five days later received phone call stating I had not returned the car when I called the number back the person hung up on me. I called back someone picked up and hung up I've attempted calling several times to the 866 number same issue. Tried calling the office I rented the car from no answer. They've charged me over $800.00 for what was supposed to be a $152.00 rental. I looked up another number to contact them and was told my account would be credited the amount I was overcharged but it would take up to 3 days. While waiting I have an additional charge of $326.00 pending. I've rented from the location at BWI and haven't had any issues but I will NEVER EVER rent from them again.