Party City in Mount Kisco

🕗 opening times

comments 5

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  Michael Anthony

  :: 01 February 2018 10:54:44

  Went shopping for some costume accessories in January and the selection was very limited, I would expect the store to carry a good selection of wigs, mustaches, etc. year round. Additionally the checkout process took forever as they didn't have enough staff at the register.

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  Donia Elgamal

  :: 16 December 2017 08:58:28

  Check out is always slow with only 2 cashiers open at any giving time of the day. Costumer service is not so helpful either.

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  teresa doebbler-larson

  :: 10 December 2017 15:58:57

  Needed two matching angel costumes for my church Christmas pageant...didn't think it would be so difficult! Called three stores in advance to make sure they had the item I was looking for! I was on hold with each store for over 10 mins. With the service people laying pass the phone bc no one could find the item! Went to the Yorktown store and they did not carry the one I wanted but kindly called Mt. Kisco store for me. Told they had two. Immediately went to the Mt. Kisco store to find they only had 1!!! Had them contact the Wappingers store. Told they had 2 and would hold them for me! Decided not to buy the 1 in Kisco but wait. Bad decision! Directly went to the Wappingers store to find that they only had 1!!! Ridicilous!!! Each service person that called gave the item code but were given false information. Called to speak to the Mt. Kisco store and explained my situation. Asked them to hold it till Wednesday. She said she couldn't do that unless I paid over the phone!!! Therefore, I drove all the way back again!! Very poor customer service! Remember when stores wanted to please their customers and go out of the way to help them! Those days are gone! Signed, Very Unhappy Customer

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  Beverly Tai

  :: 23 August 2017 19:41:44

  Great place to pick up party supplies, balloons and candy! Frequently rethemed to the nearest upcoming holiday.

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  Christine Guido

  :: 25 May 2017 08:38:59

  We left Party City unhappy. They had a bunch of stuff in a 50 cent bin and it rung up full price. When we questioned it, we were told that customers put it there by accident and then told it was a $1.00 instead of 50 cents. When we offered to show her where we found them, she cut us short and insisted she knew exactly where she put them. Well, we cancelled the order including items we were planning to buy at full price. We have been customers there since they first opened and have had good experiences. This visit wasn't one of them. It may be a while before we return again...