closed
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223, Shiloh St, 15211, Pittsburgh, Allegheny County, US United States
contacts phone: +1 412-431-1855
website: www.packsanddogs.com
larger map & directionsLatitude: 40.4299312, Longitude: -80.0070634
Benjamin White
::This place has changed for the worse since new ownership took over at the beginning of this year. The food quality and portion sizes have decreased, while the prices have stayed the same. The kitchen just closes at night whenever they decide to do so. The bar patrons usually are just a collection of guys who know the workers and are just hanging out, distracting the workers from doing anything productive like take care of the other patrons. The bartenders spend most of their time just texting behind the bar. Worst of all, there is usually only 1 person working at any given time, to man the grill/fryer, cash register, and bar. It just doesn’t work. This has been the case the last 5 times I have visited. This creates unreasonable wait times anytime there’s more than 4-5 people in there. Additionally, on several occasions, I have seen the staff automatically charge patrons a 20% gratuity, even when purchasing beer to go. I don't think the customers are aware of this, but I've heard other personal accounts of this happening.
Mike Galet
::Packs and dogs used to be my go-to spot for a beer or food delivery. The past few months I've tried calling to order but was unable to get through to anyone. Tonight I stopped for a drink and meal and to dig into why their phones were not working. After asking our server what had happened with the delivery and phones, I was informed that they no longer answer phones because too many customers cancel orders. This seemed a bit ridiculous to me, but I really wish they would have at least updated their site or online menu to reflect this (delivery is still an option on their website). I really wish old ownership was restored so food and service were back to normal.
Jeremy DL
::*Edit - See Below* Great bottled beer selection! I think they have like 200+ options. Draft selection rotates seasonally & is also pretty substantial & top-notch. They've recently (2016/2017) expanded their food menu & I'd give them a solid 4 Stars on their food. Personal, I'm not a hot dog fan, but I like pretty much everything else on their menu. I can't give an overall 4.5 with the current Star System, but, if I could, I would. Great spot. Highly recommended. *2018 Update* I don't know what happened to this place since the new ownership took over but it has gone downhill, big time. Other than the employees are occasionally friendly, there isn't many positive things I can say about Packs & Dogs now. Prices have gone up & quality has gone down, in bith the food and beverage departments. I used to go there frequently but now it is a depressing ghost town & not worth the visit. I'm really sad to see how bad it's gotten. I hope things change soon.
Emily Jenkins
::Alright so this place used to be great. Food was awesome, delivery was quick, beer was great. After new ownership took over , something changed. I've called 4 times in the last month to order with no answer or call back... During business hours. Delivery and pick up are no longer options because no one that works there will pick up the phone. The online menu also no longer works. We used to love ordering food there, sad to see things change.
Clayton Heath
::The menu has been drastically cut, and ingredients substituted for cheaper, packaged options. Had a Blood Hound dog that now comes with canned sauce and canned cheese product instead grated cheddar, and a natural casing hot dog that was microwaved instead of grilled. Couldn’t finish it. One cool manning the whole store while cases of beer are laying out on the floor and the fridges are half empty.