Pacific Orthopaedic Medical Assc en Alhambra

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comentarios 5

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  Juditt Gavidia

  :: 14 December 2022 03:08:18

  The front desk staff are unprofessional and not well trained. Phones ring all day and they never answer. It’s very difficult to communicate via the phone with staff. Witnessing in person, the office is really busy however the front desk staff lack management skills of that lobby. The office needs to offer better training and someone needs to oversee that things are running smoothly. One Physician claimed awareness of this. Highly encourage training of front desk management and professionalism manners.

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  Lisa

  :: 11 August 2022 21:26:06

  My first visit was 1 month ago, and today was the follow up. They are very busy, but the time in the waiting room is no more than 15-20 minutes. My PA was Johnny Lim. He was professional, thorough and very personable. He addressed every aspect of my injury and took the time to listen carefully, and answer my questions. All in all, my injury was addressed and taken care of very efficiently.

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  George Matthew

  :: 17 July 2022 05:20:06

  I have stage 4 colon cancer and everytime I called , even to reschedule, the staff was polite, professional and, courteous. I was there for a C T scan for my colon, intestinal cancer. They were very gentle caring and helpful with making sure I was as comfortable as they could have me feel. If I need another CT scan in the future, I hope my oncologist refers me to this facility. It's very trying to take care of patients at their worst time of their lives and the staff there handles patients perfectly. Thank you again . George Chavez Lahabra ca. When you go there be patient they have alot on their plate.

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  Ju Ya

  :: 17 June 2022 13:38:25

  This is the first time my mom visited the office. I am not available to attend since I am out of state so I participated by phone/facetime. The immediately asked me to get off the phone. They said all electronic recordings are prohibited. I told them that I wasn't recording. I just wanted to be there for my mom to support her. They didn't listen and insisted either we make another appointment so I can fly there to be there in person or I need to get off the phone. I had to get off the phone. Then, when the doctor came, he didn't explain why my mom's problem was that way. His information was short and limited and he just brushed us off. The whole visit was unprofessional and unpleasant! I would not recommend anyone to visit this office.

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  Valerie Chang

  :: 21 April 2022 18:45:33

  This is my first time coming here as I was taking my Grandma to get her knee looked at due to some pain she has been feeling over a period of months. Immediately when I entered the second floor it was incredibly loud and staff were shouting at patients! Most of the patients are elders and it was very distressing to me to see them being treated in such an aggressive manner. The staff at the front desk seemed extremely stressed out and I can understand how disorganization and multitasking would irritate our essential workers but it should not get to this point. It makes me dread having to go through this treatment in my old age when I ultimately have to. Despite the situation, a young male nurse who assisted us was very kind and respectful towards us. He had limited time with us just like the rest of the staff but he made sure to be kind and respectful towards us and that made this trip just a little better. The doctor we saw was quick to tell us what he wanted to say and it seemed like he was in a rush to leave. Overall impression was not very good. It seems like they care about getting everything done rather than caring about each individual that walks in here properly. Props to the kind young nurse who made this visit just a bit better!