Ourisman Automotive Group in Rockville

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comments 5

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  Rahman Monzur

  :: 31 March 2018 14:28:25

  This is our first Mazda. I am planning to have the next one also from here. Ray (Reza) is my sell representative. We like him so much.

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  Darnel McClary

  :: 18 March 2018 19:52:21

  ATTENTION ATTENTION CAN I GET YOUR ATTENTION!!!!!! PLEASE BE ADVISED THAT OUR EXPERIENCE AT THIS DEALERSHIP WAS F*%#ING AWESOME WARDELL WAS OUR SALEMAN AND KNEW WHAT HE WAS TALKING ABOUT ALSO IF YOU WANT TO KNOW ANYTHING IF YOU NEED A HOOKUP ON ANYTHING HE HAS IT ALL TINT MAN ETC.... JUST GO ASK FOR WARDELL PLEASE IF YOU WANT THE RIGHT CAR MAKE YOUR DECISION WITH HIM

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  Jennifer Bragiel

  :: 09 March 2018 06:21:39

  I am always disappointed when I come to them. The last time I went their garage door was down so I parked outside and walked in to check in. At first I couldn't find anyone to help me then one of the guys comes up to me and tells me to go bring my car in to the garage because it is cold out and he didn't want to go outside. Good customer service would be him going outside so the customer doesn't get cold. Then after the oil change they parked my car outside in the cold, instead of bringing it into their loop garage, which is separate from the garage they use to work on your vehicle. They have signs everywhere saying free carwash with oil change. I have yet to get a carwash it seems to either not exist or be broken depending on who you talk to. Also when I was checking in I asked several questions about what my car needed. The agent kept telling me he wasn't assigned to my account so he didn't know but my actual agent would. When I asked my actual agent he just kept telling me the work they did was on the receipt and refused to answer any questions I had.

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  Gio Kaviladze

  :: 13 February 2018 19:13:55

  Great service, courteous and professional staff. Waiting area with free Wi-Fi, lounge and quiet room for getting some work done while waiting for your ride. Free coffee and snacks help as well. I switched my dealership for servicing my VW. No longer dealing with check engine lights after picking up a car from oil change. Or not being able to shut the door after car was serviced for routine stuff. But that's another review for that particular dealer and the reason why I started going Ourisman VW in Rockville.

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  Alfonso J. Caviedes

  :: 15 January 2018 10:57:57

  I always get great service when I bring my cars here. New facility is very nice.