Ormewood Animal Hospital in Atlanta

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• en

  Zach Rice

  :: 06 April 2018 17:17:28

  I have a cat, whom I brought in as a kitten. The first time she saw Dr. Annie, who is good, knowledgeable and understanding of owner questions. The next few times I saw the other vet, whose name escapes me, and she is not good. She misdiagnosed a simple kennel cold, and gave me allergy medicine for my kitten, and she took weeks to recover. However, the full reason this place gets 1 star is that they perform the (neither easy or simple) surgery of declawing, which is really an amputation of each of the cat's toe bones. This has a number of detrimental health effects for the cat, can increase "bad behavior" in the home, and does not correlate to reduced surrender numbers vs cats that are not "declawed." I cannot comfortably endorse an establishment that practices this inhumane surgical procedure as a means of profit, when they could instead offer educational opportunities on alternative methods. I have withdrawn my cat from this business, and I am instead taking her to a nearby vet that does not support this cruel surgery, and I encourage others to do the same.

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  Mike Kilelee

  :: 30 January 2018 11:08:50

  I'm so happy I took my Rhodesian Ridgeback Jayna to Ormewood. Everyone is so warm and inviting. They have a skilled team and tools and were able to diagnose my girl quickly. I feel like we're a team addressing my dogs health and well being. Our treatment plan will be long term, but I feel supported by Ormewood and Dr. James, they have my back.

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  Liz C

  :: 27 January 2018 18:12:47

  You know your day has hit rock bottom when you’re in a Vet’s lobby area awkwardly trying to defend why you shouldn’t be forced to pay $250 more than the quoted price. I found Ormewood Animal Hospital online and chose them based on their mostly positive Google reviews. Unfortunately, my experience was utterly infuriating — I was quoted one price over the phone, and ended up paying almost $200 more even though absolutely nothing was wrong with my cat. We needed blood drawn in order to take my perfectly healthy cat on an intercontinental flight. Over the phone OrmewoodAH agreed to draw the blood for us to take home and send to a local lab ourselves. We were told that we would only be charged for the office visit. We called the lab to make sure we could send in the blood sample ourselves (without Vet assistance), which they insisted was fine. After the blood was drawn, the front desk asked for ~$250 more than quoted over the phone. I was shocked, given that I had spent nearly ~20mins back and forth on the phone previously with OrmewoodAH describing what needed to be done (a simple blood draw and form). They said all I needed was an office visit, since I was taking the blood sample to the lab on my own. The veterinarian said that this higher price was required because they wanted to send the blood sample to the lab themselves instead of me sending it. As we went over the situation in the lobby, he said it cost ~$60 materials and labor for the blood draw. I told him I was fine paying for the office visit and even the additional blood draw materials costs as long as I could send off the blood sample to the lab myself (which was much less expensive). He agreed and left to go get the sample. I knew something was wrong when he came back 5 minutes later empty-handed. He had spoken with the owner and they weren’t going to allow me to take the blood sample after all. I either had to pay ~$200 more than what was initially quoted, or leave with nothing. By that time, I was pretty upset. The vet offered a seemingly half-hearted apology, but by his body language (constantly looking at the ground, not making eye contact) I could tell that he wasn’t necessarily happy with the outcome either. I figured that maybe it wasn’t his decision to make. Given that I had taken off a couple hours, packed up the cat, and paid for rides to/from the appointment (and needed this done ASAP), I weighed my options and just decided to pay the bait & switch price knowing that I would write this review warning other people of my experience. I consider myself a good-natured, down-to-earth human-being. I’m the kind of person that likes to leave large tips for good service just to see someone smile, and will go out of my way to help friends and family, and support local businesses because it’s the right thing to do. Unfortunately, I cannot recommend Ormewood Animal Hospital to anyone based on my own experience. While the people I met were nice, they wasted my time and I left feeling cheated. ***** Update: The next day I received an email from Dr. Annie apologizing for the experience. She explained that they could lose their USDA accreditation if the blood sample was not handled in accordance with regulations. I understand her concern, and wish they had informed me while making the appointment that they could not release the sample. I wanted to add a star because they followed up and apologized, but they never really took responsibility for the error. And, to add insult to injury she said I was no longer welcome as a customer. (As if I planned on ever going back...smh). Just a poor experience overall.

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  Shannon Sarles

  :: 28 December 2017 15:47:09

  This is handsdown the best vet appointment experience I've ever had. From the front desk, to the vet tech, to the Vet- they are all awesome. They truly love dogs and want them to receive the best care at an affordable price. Bring your pet here. Seriously, you won't regret it.

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  Julia Duncan

  :: 26 October 2017 19:59:40

  I've been in the pet industry for more than 16 years. I have 2 big dogs and I am very picky with who I use for a Veterinarian. Due to my field, I probably "know of" every vet in the city of Atlanta....I love this practice and the fact that it hasn't become institutionalized, but it's more like a family atmosphere. I visited today with my dog Gus, who is my best friend... I was expecting some really bad news and instead got some really factual based news from their new DVM, Dr. James. Dr. James is very articulate, kind and knowledgeable. I was very impressed with Dr. James. Great group of folks and the vet techs/ front staff are so sweet and caring. Dr. Annie is amazing.