Optimo Hats in Chicago

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comments 5

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  Nathaniel Moore

  :: 12 May 2018 15:10:21

  Top quality hat shop. Most are made locally and the staff really know their hats. Fun to browse even if you aren’t buying. And conveniently across from an Intelligentsia coffee in the gorgeous historic Monadnock Building.

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  Max Tejeda

  :: 03 April 2018 21:39:13

  Most times, when I look forward to going somewhere or buying something for a long time, I am disappointed when it finally happens. Not so when I finally got to Optimo all the way from Mexico City. If anything, the quality of the hats and Tiffani's expert guidance and service were even better than what I hoped for. Wow.

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  Vi Nguyen

  :: 09 March 2018 16:49:38

  Great customer service. Very polite and classy staff. I'd recommend a visit to this store

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  Lisa Vecoli

  :: 10 February 2018 18:21:37

  Outstanding customer service. Working withTiffani was an absolute pleasure and the hats are gorgeous. I highly recommend a visit.

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  Frank Matheis

  :: 26 January 2018 11:51:32

  I just ordered my second hat from Optimo, again with Tiffani, the store manager. My experience with this young woman is remarkable. I am 62 years old and in my lifetime she is the best sales professional I have ever met. No kidding. Let me tell you why... So let's just get clear: the hats are amazing. The best of the best. Truly the best in the USA, maybe the world. As I told my wife, a great, brilliant but expensive hat for a great, brilliant expensive head. ;-) Anyway, in April 2017, I walked into the store and Tiffani looked at me and said "I want you to walk out of this store with a hat that looks and feels as well as the one you came in with." She then measured me, turned around, took a dark hat with an upturned brim off the shelf and said. "I think this is your hat." I tried it on. Yes, it looked good. But it couldn't be, I said to myself. This fast? So I tried on dozens of hats for more than an hour. It came down to two. The one she picked and another in silver belly. I bought the one she recommended from the get go and I love it. It is so me. I received hundreds of compliments on my hat since. During my last trip to Chicago I wanted to buy a second Optimo, but I was too busy and could not make it to the store. So I called Tiffani on the phone from New York and on the spot, 1. She remembered me by name. 2. She remembered exactly what hat I had bought. And, 3. remarkably, she remembered the second choice hat exactly. I was stunned. She went back to check her notes just to verify and, unbelievably she was right. I then ordered the new hat, a Chicago in silver belly in 7.25. It was amazing! She is brilliant. I am a music journalist and writer. Google me. I am a real person and this review is true and accurate, as hard as it is to believe. The pic is from last year. Tiffani is incredible! The hats are, well, fantastic!