Onyx Hotels w Austin

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komentarze 5

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  Shannon Bearden

  :: 29 March 2021 20:54:16

  Stayed here for a little girls bachelorette weekend. Booked for the location but quickly realized this place was not as advertised. We thought about abandoning it and getting a nearby hotel.... but $$ We were not going to post a review, but the owner has not responded to our text with photos. 1. No sheets or extra bedding for the air mattress. Had to wait until the next day to have some delivered (called three times and left messages regarding other matters the day before with no returned call). They knew three people would be in the room because we tried to book a larger suite originally. 2. Half a roll of toilet paper - that’s it. So I guess The rule here is supply your own. 3. The shower liner is stained and very used. 4. Air vents have visible black mold - I can Post photos. 5. Pots and pans have caked on burned food. Silverware was very dirty. We booked this place for the kitchen, but it was so bad we didn’t use it at all. 6. Unit had a new dishwasher - the old one was shoved in the closet. Cute. 7. Found crumbs and someone’s socks in/on the couch. We had 3 towels and one had pubic hair in it. Gag. 8. Earplugs are a must, but I already Knew that from previous reviews. So non issue there. It is loud - very. 9. Parking is not great for large cars like Tahoe’s, or bigger. Must have remote gate opener to leave. So move your car before you checkout as the remote is in the room. 10. Don’t touch the alarm because there is no code (or note saying not to arm it) and it’ll take a good while to get someone to call you back. 11. No elevator - no problem on that, just a warning if you’re older or have a hard time with flights 12. Location is nice, but that’s about it. If I was In my twenties this could have been dealt with... but unfortunately I’m not and my expectations are more 😊

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  Jill Berggren

  :: 14 May 2020 15:36:55

  I booked two condos at Onyx Hotels in Austin for travel in May 2020 and paid in full. When the COVID-19 pandemic escalated in the US, I inquired about their cancellation policy and asked if they would changing their refund policy. I was told that the policy was not changing and refunds would not be issued, despite stay at home orders in both MA (where we were traveling from) and TX. I was only offered a credit for use in 2020 AFTER I disputed the charges with my credit card company (which was denied because there was no merchant error). I asked Onyx for a 1 year credit or a 50% refund and was denied. I am still fighting to get some of my money refunded. DO NOT BOOK THIS HOTEL! Their response was terrible when trying to book these condos to begin with, and their response during this situation is simply disgusting. It's as if they do not even realize that we are in the middle of a global pandemic. They only care about their money.

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  Steve Wallace

  :: 18 April 2020 08:53:12

  We made a reservation in mid January for travel in April and paid 50% which was $1302. When at the end of March it became apparent that travel was prohibited we cancelled our reservation. When we asked Ryan for our refund he informed us that he would not change his 48 hour cancellation policy even during the Covid 19 crisis. He actually lied and said AirBNB had our money. I contacted AirBNB. It took me everyday for a week to get our money back. I actually had to submit governor's executive orders to prove travel wasnt allowed. Ryans choice to screw people at a time of crisis shows his character. I will never use his services again. As you can see by the reviews if you dont have any issues than the properties are great but if you need help he turns his back. Don't use ONYK Hotel rentals through AirBNB. Buyer Beware!!

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  Brian Mueller

  :: 05 January 2020 22:54:30

  Truly the best hospitality experience! Not only did we have an enjoyable experience! On suite laundry. Best recommendations for food and entertainment! Our bed was incredible!! Incredible farm to table dining!! Onyx Hotels!! 5 Stars from my family!!

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  Monica Zotter

  :: 11 January 2016 03:41:40

  My sister and I stayed at an Onyx Hotels property last month and had a great time. The condo itself was very clean and well furnished. The distance to 6th Street was only a couple of blocks, which made for a lot of fun. I would definitely stay here again. The candy on the bed was a fun treat.