OnPoint Community Credit Union in Portland

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kommentare 5

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  Heather Bailey

  :: 04 May 2018 00:43:27

  Came in for a feeless account. Sat down with Yancy who was not very personable at all. The whole time sitting with him he only spoke a few times. So you wanna open savings and checking? Yes. You want a debit card? Yes. I complimented his watch. Nothing. I leave thinking I got what I wanted. I realize the next day I didn't get paperwork on my new account. No member number. Nothing. So i call to get it. Lady on other end also confused on why i didn't get any take home info. then They have my email wrong. Perfect. Cut to one month later I'm getting charged a 7$ monthly fee. My bank account is negative now. Never once was a fee mentioned or I wouldn't have signed up. I call customer service and they can't reverse fee and insist it was disclosed in my meeting with Yancy. (It wasn't he wouldn't talk to me) So they Make me go back to him to resolve in person. (Oh joy more personality). I sit down with him and once again.... nothing. I'm confronting him about his lack of customer service. I asked why there was a fee that wasn't mentioned. He said because of my previous banking history. Hmmmm. You literally said NONE of that in our first sit down. $7 a month is gas to me. I'm a broke lady and can't afford that and wouldn't have signed up if he would have just TALKED to me. All i remember is how awkward it Was to sit there silent with him for 20 minutes or so. I'm not down for hidden fees and bad customer service. Closed my new account one month later. Bad form onpoint!

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  Bel Ami

  :: 03 May 2018 21:26:18

  Onpoint Community Credit Union hides its President, Rob Stuart, somewhere in a dark luxurious hole and away from his African American, female consumers. Mary Kay, his assistant, sends out his racist and misogynist Senior Vice President Stephen Owen, hired last year to disrespect, lie and improperly investigate claims submitted by same aforementioned consumers. Women of color are treat differently, claims are investigated and processed differently. It’s based on race. Rob Stuart allows Stephen Owen to violate Federal Regulations and Visa’s own Zero Liability policy. There is no oversight at all from the old, blind and all white staff in the Division of Financial Regulations Department of Consumer and Business Services. They’ve formed an illegal bond of collusion. They support the decisions from credit unions like Onpoint Community Credit Union without investigation. There is a first name basis bond and friendship that aids this collusion. It’s time the Federal Government investigates. It’s time that Credit Unions like Onpoint are held accountable for their illegal, racist actions. Onpoint Community Credit Union does not treat it’s white consumers in this same manner. They do not discriminate against their White consumers. They do not question the actions in claims of their white consumers. It’s time Onpoint was forced to repay its consumers just like Wells Fargo and other banks that are lying, defrauding, discriminating, and violating the rights of minorities. Oregon has a serious problem. Onpoint is abhorrent.

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  Mae Maithez

  :: 05 April 2018 15:48:38

  This occurred on 4/3/18 Rude Teller. Her name was something along the lines of Russian or maybe Ukraine , after relocating from Beaverton to NE Portland, I was shaken up by the type of service I received. I asked for a Cashier Check, one I normally get without a fee at my usual bank location in Cedear Hills, the woman not only repeated herself but talked to me as though I was a child that inconvenienced her that simply didn't understand what banking fees are. After some back and forth she then finally go asks her manger whose on duty that day I think his name was John. and agreed to waive the Fee. I then ask to talk to her manger because I was still confused at why I was being charged in the first place when I never was in the past. After I leave, she ask very loudly "Can I go on break? " Clearly she was frazzled by our encounter. The manger had the same attitude and tone of voice with me, as the teller. Talking to me like I am a toddler. I will be discontinuing my Services with ON point and switching to another Credit Union. I will never go back into that location other than to close my account.

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  Malia Clark

  :: 30 September 2017 18:29:22

  The customer service was about a 4/5, however, I will not bank here because certain employees do not know how to keep banking information safe or their branch secure. Having worked in banking for most of my work life, I know the importance of following proper security procedures, especially key control. An employee left her keys to the branch alone with me in her office and didn't even realize it. She was gone for approximately 10 minutes, did not even notice when she got back that she had left her keys with me. If you want people to be able to steal keys to the branch and access your information, bank here.

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  Juan Hernadez

  :: 14 September 2017 01:35:12

  Great for banking. Beyond that this place is kind of a joke. Went in for a loan and was told I should have a cosigner to strengthen my application. I agreed to get my cosigners info and have them send it in. Come to find out Amanda ran my application without my cosigners info. Ran my application the same day I was at the bank. Didn't even wait to get any of the info we agreed to wait for.