closed
🕗 opening times
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| Sunday | closed | |||||
5675, Olde Wadsworth Boulevard, 80002, Arvada, Jefferson County, US United States
contacts phone: +1 303-279-6414
website: www.ontapcu.org
larger map & directionsLatitude: 39.8000014, Longitude: -105.0818402
Michael Hamilton
::They will put a fraud alert on your card and lock it for just about anything. Then it’s pulling teeth to find someone to unlock your card so you can use it again. I don’t want the bank deciding when to lock my card! It’s MY money!!! Sitting here waiting on a Saturday early morning for the damned credit Union to open so they can unlock my card after deciding it was fraud for me to pull out $100 from an atm. This is just stupid. There should be a 24 hour number to call if you are going to play big brother and lock me out of my account! This place used to be great when they were coors. They went downhill and became to corporate when they rebranded to On Tap. Do yourself a favor and find a different credit Union to do business with. It’s just not worth the hassle.
Amanda Maestas
::Evan has assisted my Father, sister, and myself over the last year or so and he has been a tremendous help! Evan is seriously the epitome of top-notch professionalism. Highly recommend requesting his assistance directly if you need anything he will get it taken care of efficiently and timely!
Ritz Costumes
::I wish I could share my experience here but I've contacted them 3 times now trying to open an account for my small business and a personal account and no one will ever call me back or respond to my emails. I want to get away from big banks and wanted to use ontap so bad but if this is how customer service is, I'm afraid to put any of my money with them.
Christina Martinez
::We have been with on tap for 11 years never had a problem until now. Getting a car or business loan is a joke. No one has called us back to talk about a business loan called 4 days ago and nothing. My son was approved for a car loan but was told he had to pick up the check to give it to the dealership... What?!? I have never had to do that before. Mind you the car is in Colorado Springs he was in the middle of signing papers and the bank told him to drive back up to Arvada to drive all the way back to Springs to take them the check. 🤦 What?!?!? Thank you Christine for calling us back and clearing the mix up. Also we received a call back for the business loan. I appreciate all the help.
andria difeo
::I will let you know first hand that the managers at On Tap will not go above and beyond for you to help with any banking issues you are having. I have been a customer here for many years and we have multiple larger accounts with them. With this bank only having 2 branches you would think they would be a little more personable and understanding of an issue you are having. All stemming from something so little as reversing an over draft fee because of their mess up and wrongful communication. Sad to say I will be canceling all of my accounts with this credit union and going elsewhere. Even Bellco has better customer service than this credit union.