NYU Langone Health in New York

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comments 5

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  Lamar Johnson

  :: 22 May 2018 21:15:53

  The service was ok at best. However, the real reason I am writing this review is to warn others to beware of the docs of this location swindling you for procedures you may not necessarily need, without informing you of the procedure or the fact that the procedure will incur a next fee. For me, I initially visited for a physical and received an extra procedure that I did not request, and was charged for it (my insurance covered the physical). This is what I experienced and when I brought this issue up to Customer Relations, they were kind enough to assist me the best they could, BUT THE DOCTORS NEVER GOT BACK TO ME WITH A SUITABLE REASON AS TO WHY I WAS BILLED FOR THE EXTRA PROCEDURE I DIDN'T ASK FOR!! I am very disgusted with how this was handled by this institution and I hope no one else is a victim of this robbery like I was. They are only looking to get a quick cash grab and if you aren't careful, you can be next....

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  NYASHA HALL

  :: 13 May 2018 14:52:00

  Terrible customer service experience@NYU Langone Health on 1st and 55 Brooklyn ny !!!! I took my dad for a GI endoscopy done and a private office they advised me to go to the hospital .I went straight to NYU he got admitted . On Thursday morning I went to clean him up . While there the young man was try to take his access lines out .I informed the nurse, next the patient was complaining of hearing voices and they were there in the room ,at one time he walk to the bathroom and smile at me ,the next time they spoke to him the voices were tell him to take it out .. that went on for hours ,at one point he pull the access line out of him arm there was blood from his bed pass my dad bed out into the hallway, this when on for hours trying to stop him from taking it out and trying to keep him in bed from leaving. He wanted to leave , what became very upsetting is that my dad is 78 and has high blood pressure !he should’ve never been in the same room with that patient it wasn’t safe . What if I wasn’t there omg .... I couldn’t go to work , I stay there to watch this man and protect my dad from about 10.30am till after 2 pm the man was an in danger to himself and I felt very afraid for my dad and myself.I complained several times . At one point I was told I have to understand he’s sick really! I ask for the manager , I was told she was in a meeting , by then or room was flooded with staff machines pushing Over on us .I took my dad into the hallway and stand a new nurse came and gave us chairs to sit . When the manager did come she said she would come speak to us when where back in the room . Patient relations seem concern in getting the matter resolved on the phone. I took him for a walk trying to distract him so his pressure doesn’t go up! By the time they check it it was 190 over 105 I got him comfortable as I can and explain to him that he has to do some Deep breathing it will help bring his pressure down. The manager never came back never called on till I call to make a complain to patient relations.....next experience The doctors wants me to sign concent form without filling information, when he did get the procedure done the doctor didn’t even came back to explain his findings and answer any questions I would’ve had yet they want to discharge him telling me it’s not a bother to him at this time. They are very unprofessional on the 5 floor 5508 area it’s horrible!!!!

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  Elllen B

  :: 13 February 2018 10:22:28

  This is the worst hospital I have ever had the displeasure of dealing with. The pediatric urologist here has the rudest bedside manner. She called to talk down on me when I questioned why a medication was recommended but never prescribed and was defensive about all of it, making it clear to me that she is more concerned about protecting her medical license than she is treating the condition of a helpless young child. I would have given her a personal review, but the whole system is in disarray. Making an appointment is next to impossible because one person will tell you to come in at such and such time, but when you do, you are greeted with a “your appointment isn’t until....” I’ve had to call 4 people half a dozen times before any call was returned. They should put up a sign that reads, we want your money/ we don’t care about you, so at least I was prepared for what I was getting in to.

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  Sole Nazaire

  :: 14 October 2017 18:33:43

  Worst customer service ever. Went in to see a hematologist for medical care and he refused to help me until I started balling my eyes out upon departure. No sense of ethics or compassion what so ever.

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  Diana Quinones

  :: 02 September 2017 15:40:38

  The moment you walk in, the staff look forward to helping you. they even walk you to your destination if it must be. the staff are extremely courteous and respectful that makes it so much easier to walk into a hospital or a facility unaware of who you going to meet and what's going to happen and the minute you walk in you are treated with such respect. you are a perfect example of how people should be treated everywhere. thank you so much.