Numotion in Aurora

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comments 5

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  Kacy Wheatley

  :: 18 May 2018 15:28:40

  Please read to the end for the update in service. They are fantastic..lots of changes. This place has the worst customer service and repair service I could ever imagine. I have been dealing with them for about 3+ years and they NEVER get it right. I see insurance approvals cross my desk before I ever hear anything from them. I always have to call multiple times to get anything accomplished. They talk but never delivered on what they are suppose to do. This is no lie andoat recent. Saturday actually September 2, 2017. A service guy showed up at my door from the Loveland office with no appointment whatsoever to replace the rear end on my scooter. Needless to say, it was a fail as always. The supposed new part was completely defective and was in 100% worse condition than the part they were suppose to be replacing. The wheels wouldn't brake and lock at all..free rolling. The guy said he would be about 45 minutes which was fine, I had to leave for work. Thank goodness I have my wheelchair or I still wouldn't be there. He said he would finish and send the paperwork with the guys that's suppose to work on it this week. I had to take the scooter the other evening and went out and got error signal after error signal. No matter what I did, I could get the error to quit.. I can't take the wheelchair in the rain, it takes a long time to dry. So here I sit on labor day with a broken scooter. The messed up part of it, is that it worked before the guy got his hands in it and now it's completely broken. I have given these people multiple times over the past years to try and get it right and they just can't seem to so it. I. Now trying to work with the service manager who I am hoping will get this all fixed, including the parts they ordered that have taken 3 months to still not get, turns out they ordered the wrong parts. I stongly suggest that youatch the shipping label with the part they bring you. I can imagine that a brand new part out of the box would be that defective. BS! I will update this review as I experience more customer and repair service from this company. My best advice as of today is: DO NOT DO BUSINESS WITH THEM IF AT ALL POSSIBLE!!!! Ok... update. They have changed their situation around completely. They are prompt for appointments and have a wonderful attitude. They have gone above and beyond for my customer service and I am very pleased with all of the people I deal with here. Great Job!!!

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  Marline Jackson

  :: 07 March 2018 16:23:52

  Good people and help people with there wheelchairs.

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  Winferd Schram

  :: 17 February 2018 21:30:01

  These guys and gals are fantastic.

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  Douglas Howey

  :: 01 December 2017 07:12:57

  Russ and Christina and Chris and so many other very nice people work here.

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  Kaidi Bug

  :: 18 June 2017 17:59:08

  Thank you to Rich, James and Lauren at Numotion! You have no idea how much you touched our lives! My partner and I had no idea we could have such an amazing experience especially with something like replacing a wheel chair! You all made it so much easier, so much more comfortable and were just there for every step. This was the first time that I felt my partner would be taken care of start to finish with compassion and the utmost care. That means everything to me. Thank you all so so much! With love and gratitude, Kathryn & Abbytt