Newark Airport Park Plus Parking (Rt 1&9) in Newark

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comments 5

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  Chanelle Grannum

  :: 20 April 2018 15:32:58

  They told us that they would send a car to pick us up at the airport and nothing showed up for almost 30 minutes. When we finally got to the place we were told our credit card insurance would not cover the car (which we were not told ahead of time). We were trying to sort out with them how to proceed and the woman behind the desk was unbelievably rude. When we asked to speak to the supervisor Eli he would not listen to us and said he would kick us out of the store. We said we would pay for the insurance using their service and he refused to rent us the car we paid for and then told us to get the hell out of their office. I have never been that disrespected before by staff. An absolute nightmare situation.

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  Dmitry Ovrutsky

  :: 17 April 2018 02:02:52

  Used Park Plus at other locations with good results. Newark location overcharged me. I wad referred to location manager who ignored my phone calls and emails. Had to dispute charges with credit card company. Would not use again.

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  Rochelle

  :: 29 March 2018 09:04:20

  This lot has recently been bought out by Towne Car and this new company needs to make some changes with staffing at the lot. I have used the lot in the past and did not have any issues. We arrived at 5:15 am on an overnight flight. I called the number and there was no answer until after 5:30am. Once we reached someone the van arrived at the terminal pick up spot within a few minutes. When we picked up my SUV it was pulled up in front and it was dark. I did not realize until I got home that they damaged my front right fender. I wasn't happy they didn't say anything. I called immediately and was told the person to speak to wasn't in until Monday. I called 3 or 4 times on Monday but eventually spoke to the person I needed to but I had already tracked down the number to the main office - claims department. Once I was able to file my claim with the lot, the main office has been very quick to respond and very professional. Past experience has taught me that is not always the case.

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  Sam Considine

  :: 18 March 2018 21:54:20

  While the experience dropping off our car went smoothly, the pickup experience was awful. We called Park Plus twice after getting our luggage and received no answer with the phone going to voicemail. After calling a third time, a woman answered the phone and was clearly having a conversation with someone else. Each detail had to be restated because she clearly was not listening. After waiting for about 20 minutes the driver called and said he was at the beginning of the terminal, but we were at the end and he said he would be down. He called again after 10 minutes because he could not find us. The woman answering our initial call had given him the wrong information and it then took the driver another 15 minutes to get to us. While the driver was nice, the customer service we received over the phone was both rude and frustrating as we had given them all of the correct information and they were still not able to deliver. Never using this service again and I would not recommend to anyone looking to get their car returned to them in a timely, efficient, and courteous manner. I literally created a Yelp account in order to review this terrible service. Awful experience!!

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  Sachin Patel

  :: 12 March 2018 23:53:22

  Horrible experience. My family called 3 times for pickup and we waited 40 min. Dispatch said the previous 2 vans were completely full at Newark terminal A so they never came to the next terminal. I was told the van will come straight to terminal B for me. I was greeted by a full van with no space for me and my family of 4! How is the van full if it was coming directly for me? Will not be using again!