New York & Company in Arlington

🕗 opening times

comments 5

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  Johnne Lynn

  :: 29 March 2018 20:27:01

  Love NY & Co clothing selection and sizing, the employees were very nice and helpful.

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  Lew Blakey

  :: 25 December 2017 09:45:31

  Sales Associate was great. With little knowledge of fashion, she helped me put together a nice outfit that was comfortable and dressy. She also explained why she would put or not put colors together. Will thank her the next time in the store and because of her, as well as the selection, I will be going back to the store instead of spending an hour in Macy's looking for an outfit..

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  Onika K. Williams

  :: 22 October 2017 21:13:45

  I live in the neighborhood behind the mall and love supporting New York and Co. The store offers affordable work appropriate clothing. I shop there often (multiple times in a week type of often). However, today, I made the decision to return an item because of an interaction I had with an employee. This location has left sensors on my clothing twice. The first time, I noticed as getting dressed for Easter service and had to wear the sensor to church. I took the shirt back and the manager was apologetic and extremely nice about removing the sensor. The second time I realized a sensor was left on an item I purchased was last night. I returned to the store to have the sensor taken off the sweater today and the employee was quite rude about removing it because I did not have the receipt. She even attempted to blame me for not giving my phone number during the transaction where I purchased the sweater - even though I was not prompted to do so. She insinuated that she had no proof that I had purchased the sweater the night before. I offered to go and retrieve the receipt and just return the sweater altogether during the interaction (including the employee’s failed attempts to FaceTime and call her boss presumably to verify that I had purchased the sweater the night before). In the end, I returned the sweater and will likely not shop at this convenient location again. I am not a thief and do not like being treated as such (especially over a $24 sweater that I would have never returned but for this horrible interaction). I would suggest this location receive (1) additional customer service training and (2) training on how to check for and remove the sensors from clothing. New York and Company Pentagon City just lost a loyal customer.

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  Ymani Briggs

  :: 10 October 2017 15:22:43

  Customer service is horrible the employees have a attitude. They did not assist me when I came to the cashier to get checked out.

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  Amish Patel

  :: 01 October 2017 18:18:31

  Was trying to call the store and the employee named Heavenly was extremely rude and hung up on me multiple times. She had also threatened me. The staff is very rude as can be seen by the other reviews here.