Nelson Auto Repair in Newark

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comments 5

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  Rafael Gonzalez

  :: 25 May 2018 16:01:40

  I'm editing my review based on my second experience. This shop/man deserves a 10 star rating. My second experience with this mechanic shop and Nelson the owner: This man is amazing! Not only as a mechanic but also as a human being and his dedication to customer service. While I was away and traveling I left my vehicle attended by my family. They called me to tell me that my car would not start. Hence, being that we are in North Jersey and they have alternate parking rules...I was worried about being ticketed and/or towed. I did not know what to do. So I decided to contact Nelson who had previously worked on my vehicle and did an amazing job. I explained to him briefly that my vehicle did not want to start and I needed the vehicle to not only be serviced but also find a way to get it to his shop. I suggested a tow truck to him and he agreed. However, this man came personally to my house, picked up the keys and vehicle, took my vehicle to his shop, serviced it, and did not charge me a dime because the issue was still under warranty. Yes people, you read that correctly!!! HE DID NOT CHARGE ME A DIME, A CENT, etc. And on top of that he returned my vehicle back to my house because I am still traveling and couldn't physically pick up the vehicle. And if that wasn't enough...it's a holiday weekend (ie Memorial Day Weekend). Listen readers, this is beyond exceptional service. If you are ever in the Newark area and surrounding areas, and need your vehicle serviced, stop in your tracks (no pun intended) and take your vehicle to Nelson Auto Repair. Not only does he do quality work, but he also has outstanding customer service. I was left speechless! Thanks Nelson! And lastly, the last time I was there he had a Bentley in his shop that he was working on. Yes a Bentley...that just shows what type of service this place provides. ................................................................. Based on views, I am taking my vehicle to this shop. I will be updating with the process from beginning to end results. Update: Owner of the shop is very transparent. He updated me on the process with before and after pics. Gave me options for the best and less expensive remedies. Kept all old parts he removed for my viewing and inspection without me asking to do so. Also, gave me warranty on parts. Definitely recommend!!! Check him out! Ask for Nelson!

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  Gabriel Melendez

  :: 17 May 2018 18:26:18

  Took my car for a check engine light emitting misfire codes, and Nelson was able to isolate the problem. They properly mounted my ignition coil as another shop fail to do so, as well as replace a burnt fuse. In return, Nelson did not charge me anything for the brief service. Very generous staff, I would highly recommend this shop to anyone looking for honest work done on their car!

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  Shane Swinton

  :: 28 March 2018 05:59:49

  Great garage, they were extremely helpful the whole time. I called 5 different shops before Nelson's and they all told me it would be impossible to get my car fixed that day. They looked at my car and within an hour and a half they ordered the part to the shop and put it in for me at about half the price I thought it would be for an emergency repair. The staff was friendly the whole time as well

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  Esteban Ordonez

  :: 07 February 2018 19:44:16

  Highly recommended. Excellent service and professionalism in the area. Fair and very competitive prices within reach of all pockets. Thank you.

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  Jaykay El

  :: 27 October 2017 11:38:32

  I travel from Middlesex County to Nelson because I know he will be honest and won't tell you that you need something you don't. I am so grateful to have found an honest mechanic that also gets the job done efficiently and without putting a whole in your wallet. Highly highly recommended.