Napco Heating & Cooling in Lindenhurst

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comments 5

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  Thirdyoshibro Gaming

  :: 21 January 2018 14:08:59

  Horrible customer service. You call you get some nasty woman on the phone who puts you on hold while you hear her screaming at kids ? What kind of business is this ? Plus way over priced on heating oil. Never again with this company

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  Jason Walsh

  :: 28 December 2017 13:11:40

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  Mark Marino

  :: 18 April 2017 04:41:16

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  Jorge Ouvina

  :: 10 May 2016 20:49:50

  Horrible experience. Go somewhere else. Had emergency contract with Napco and part of their agreement is you buy the oil from them. Even though oil is more expensive you think the day you need them they show up. Called at 5:02 on a Tuesday as boiler/hot water heater combo not working. Office closed but got call back from owner who obviously was at bar and a bit confused could not get my address even correct, saying it was me. After testing him address he calls back and tells me I can wait till morning and that my six month old baby is no big deal (not like he can do much or needing to bathe) even though is 40 degrees in house without heat and no hot water to do basics including me taking a shower from a long day of work. Cancelling contract immediately as very irresponsible to say the least. Getting a company that can I rely in case of emergency!

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  Courtney P

  :: 17 January 2016 12:47:04

  Stay away from this company. We used them for an oil to gas conversion and were taken for a ride. We were not given what we were told. The owner would not respond to us at all to make it right. They sold us a defective burner that had numerous issues. Turns out one of their employees finally admitted it was a faulty installation. We were told a service contract came with our new install and instead there were unstated terms and conditions so they left us with 2 small children in the freezing cold. Your money is better spent elsewhere!