My Self Storage Space en Brea

🕗 horarios

comentarios 5

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  Ann Sims

  :: 22 May 2018 01:12:05

  I had a great experience today. When i spoke with Claudia she was so nice. I found a great rate, the space was perfect. The building is clean & well maintained. I even saved $150 because I was able to use their truck. I have nothing but great things to say about my self storage space. Thank you.

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  Diane Gemmell

  :: 29 April 2018 17:43:23

  Very clean property. Good customer service. Their very helpful. Bathroom are very clean and stocked.

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  Zeke Rich

  :: 15 April 2018 21:32:30

  Its top of the line. Primo Supreme. Bran spankin new! Update: Originally i was very impressed with the storage facility but after having problems again and again I have updated my review from a 5 star to a 1 star. The customer service is horrible, you can barely get through on the phone lines. They have a call center answer their calls 90% of the time. They wont allow me to change the name on my business storage accounts to my name without forfeiting the whole months rent that I already paid. They insisted they would have to move me out to change the name and not prorate me. Every few months they keep raising the rent, it started out as a good deal but with all these rate increases its not a good deal anymore. Half the time my gate access code doesnt work. Half the time I cant make my payments online as there are errors on their website. Then they charge me late fees. Cant get through to them on the phone. When i do finally get through they tell me i have to call back another day to talk to someone else and the whole phone tag game starts all over again. They wont let me get info about my account without changing the name on the unit even though im the one paying. They wont let me change the name without forfeiting the remainder of my rent I just paid. Complete nightmare. I called at least 50+ times today to get through. They dont answer the phones when they are showing units to prospectives. One you get in there you are stuck. Locked in. Now i have to deal with this nightmare over and over again. I

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  GW Parker

  :: 31 March 2018 09:56:15

  They lied to me in regards to access hours. They even had me rent a more expensive unit out back in order to have late access but restricted access from 8:30am to 6:15pm. The people in the office are rarely on time some days more than an hour late. There are several units being used illegally as businesses and people are living in stored RV's. There are many lawn maintenance company's who store flammable gasoline and oils. The place is very insecure I know of many thefts that have taken place here and the gates are often left open to the public. Don't let the new appearance fool you. The access hours alone are reason enough to look elsewhere for storage. DO NOT STORE ANYTHING YOU "DON'T WANT TO LOSE" AT THIS PLACE!

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  Jennifer Moffett

  :: 04 March 2018 09:35:27

  Needed some info to pay my bill but Claudia never called me back. They advert free moving truck but they only had one so they are booked in advance. Updating my review because I am generally pleased now with their customer service but I am now being told that they had two trucks in the beginning but they didn't because I was told they had one at the time. Also since I never got to use the truck I wanted to use it for about an hour but she wasn't pleased that I had left a review here. I didn't even remember leaving this review but just ran across it. My biggest complaint is that they changed their hours after I moved in to open much later in the morning and it is no longer convenient for me. I feel jipped it's not like I can move it to another storage facility. Now that they are not trying to fill their spaces I suppose it's as good as any storage if you're going into it with eyes open about the hours. Superclean new facility.