Metroplus Health Plan Inc in New York

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comments 5

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  Geraldine Villatoro

  :: 18 May 2018 12:29:30

  Metro plus gold is the worse insurance you can have. I recently had surgery on my ankle and they denied my request for more physical therapy appointments claiming it is not medically necessary. HOW CAN IT NOT BE NECESSARY TO HAVE PHYSICAL THERAPY WHEN YOU ARE SUFFERING PAIN AND ATROPY AFTER SURGERY!!! Physical therapy is the first thing you need after surgery but Metro plus does not care that slogan "you're number one with us" is complete garbage. Tamika is the best customer service rep they have she has been the only one to provide help to me. Hopefully my appeal for physical therapy is approved though I do not understand why it would be denied in the first place after surgery delaying my ability to go to physical therapy for two weeks now.

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  Helgen X

  :: 24 April 2018 16:34:07

  If you want to have little to no coverage, this is the plan for you. Almost nobody accepts this coverage anywhere, and the ones that do are usually in some boondocks and have bad service.

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  Rita Fares

  :: 19 March 2018 13:50:39

  EXCELLENT CUSTOMER SERVICE! VERY PROFESSIONAL AND EXPLAIN THE INSURANCE. OPTION. OFFICE WAS VERY CLEAN. WORKER WAS DRESS LIKE BUSINESS. A LOT OF STAFF . MISS OMAIRA GARCIA WAS VERY POLITE AND EXPLAINED EVERYRHING.

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  Travis Hudson

  :: 22 January 2018 15:35:10

  Terrible customer service. Unhelpful is an understatement. Was just hung up on.

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  Sari Allison

  :: 27 December 2017 19:24:50

  The most unreliable insurance company I have ever come across. If you are sick, you are screwed with this company. Don't do it to yourself.