McDonald's in Burbank

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kommentare 5

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  jordy lucas

  :: 02 March 2023 08:06:01

  Terrible online/app service I ordered online around 3:20. I went to pick up my food. Payment couldn't go through the system was updating. Ok, "it'll be up an running again around 30-40min." I wait. Go pick up my food. "The system never processed it because it was updating." Ok no problem. I'll just reorder it again. I try to. Lunch is no longer available. Breakfast only. No lunch. Oh man... Ok no worries I'm hungry so I don't mind breakfast. I submit my order. Pull up to the window. Night manager, "Breakfast is not served at this time. Only lunch" Not this is a problem! I am unable to order lunch. Because the McDonald's app does not allow lunch after X time. (Early morning time) I put in a breakfast order. But the store manager informs me they cannot cook the order because they are still cooking lunch. Not good. I cannot order lunch on the app because the app says it's breakfast only. I cannot order breakfast because the store manager says it's lunch only. Point is I cannot order. I just wanna eat something. Solution: Fix the app relative to the correct breakfast/ lunch times of the store. Or Alline the store in parallel to the apps time for breakfast/lunch after the system update. Please fix. I may be hangry but this shouldn't take this long to notice this problem or fix it since the pandemic. I'm sure I'm not the only one with late night munchies left with a bad taste in my mouth from this experience. Actually no taste, I couldn't get any food.

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  Mizuchi Grin

  :: 15 February 2023 19:50:56

  Staff is clean and efficient. They are organized and quick. Polite and are very accommodating when it comes to customer complaints. A little to understanding if you ask me😅. The store is always tidy. The food is cook yo order and some of the best quality I've seen in four locations. Burbank and Olive is one of the best McDonald's. The customers are just as welcoming. I enjoy coming here.

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  Christina Okian

  :: 28 January 2023 13:30:30

  The employee at drive through is very rude , and she has a very bad attitude she was working there yesterday , she argued with one of the drivers , when he asked her something She treats the door dash delivery employees in a very unfair way , everyone who delivers is complaining at door dash , about her . She doesnt like the door dash deliverie guys . She should not work there !! this it is my opinion , if she cannot deliver an excellent service to customers or delivery guys .she looks at the delivery men In a unpleasant way all the time . she is not helpful to them when they ask something . a cashier should be nice and patient all the time , she is always unpleasant and is very unprofessional. The manager should know about this asap . She continued to argue with with the person , this is not acceptable she will be monitered and all of the employees as well !!

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  Ark M (Mushedroom's Toy Box)

  :: 07 October 2022 15:42:59

  UPDATE: came here for the newly released Cactus Plant Flea Market Adult Happy Meal and the service was impeccable!!! the restaurant was already SUPER BUSY with morning breakfast orders so when it came to my turn, i was able to quickly order this limited edition meal. My cashier with the two little pony tails was super polite, sweet and extremely helpful. ONE THING ABOUT THIS MCDONALD'S IS THEY ARE ACTUALLY VERY FRIENDLY AND NICE!!! other stores, not so much! the Manager (a petite lady with her hair in a pony tail) was SOOOOO ACCOMMODATING AND NICE and even though she was SOOOOOO BUSY she always took the time out to listen to my additional requests with my large order. on a side note, there was a mildly irate woman (karen) who almost seemed to get to the boiling point because she was waiting 2 mins too long but the sweet natured cashier immediately took care of her and she went back down to a simmer without exploding. I, personally, started the day HORRIBLY with a parking ticket ($73.00) so i wasn't in the best mood but after dealing with the amazing staff at the burbank olive restaurant, i totally (for the moment) forgot about my terrible parking ticket and was pleasantly cared for by a fast paced feverishly busy McDonald's staff! thank you so much to the burbank restaurant. i will always return to your restaurant!

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  Arkadiusz Mart

  :: 01 January 2022 06:55:43

  We stopped by here before seeing the Lion King. I joked around with my BF about them having LK happy meal toys bc I collected all of them when I was a kid. Sure enough, they did have LK happy meal toys but nowhere near as good as the originals. These were lacking expression/animation/character in their faces. Big playplace for kids in the back and plenty of seating. My BF wanted convenient and quick sausage mcmuffins before we saw the movie. Gotta hand it to McD's for being convenient and quick ya know? DL the app and you get $1 off. They still make killer hashbrowns and I respect them for minimizing portion size in order to stay in the calorie range. Can't take the nostalgia and epicness out of McD's in my book. Ever.