Mazda of Orange in Orange

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comments 5

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  Vallary Townsell

  :: 24 May 2018 23:23:59

  I bought my new Mazda cx 5 from this dealer 6 months ago. I took my car in on a Friday to get oil changed and assess why my tire pressure light was on. I also got a wash. I was quoted a wait time of 1 hour but i ended up waiting 2 hours. When i picked up my car it still had dirt spots and was dripping wet; i didn’t have time to complain. The next day my tire pressure light came on again. I called the dealer to schedule an appointment. When the called me back they left a message with a return call back number that was MY OWN CELL NUMBER😡. I called the man who sold me my car. He said i probably had a nail in my tire and that i should take it to a tire place because they “don’t do tires there”.... which is suspicious because the Friday before they rotated my tires and as i waited i observed tires all over the walls of the waiting room. After he finally agreed to take another look at the indicator light, he said he would transfer me to schedule an appointment but hung up on me instead. Not good service for a brand new car.

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  myriam perez

  :: 24 May 2018 19:00:34

  Mazda of Orange is terrific. Easy, fast and best of all customer focussed! My service advisors have consistently counseled me with straight forward advice so that I can save $$$ and get the best value. Seriously! They price match, and they even order merchandise for you, so you can get what is best for your car (and wallet) not just what is in stock. Even the shuttle service is super and friendly. Two thumbs up!

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  Susan J. Pemberton

  :: 24 May 2018 14:38:55

  I had an incident with my car after driving across country which required extensive repairs. Edgar was assigned to manage my case. He was wonderful to work with and extremely patient (as my car was there for 2 weeks, it was a long process dealing with the insurance company). He also had to deal with some mistakes that the inspector made. Edgar handled it like a pro and made sure that my insurance company had the correct information, and was quick to communicate with the inspector when the mistakes came to light. All was right in the end, and the insurance covered everything thanks to Edgar's diligence. Wonderful service. If you have a complicated case like mine, or even a minor one, see if you can request him!

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  HK Yau

  :: 27 April 2018 23:52:30

  One of the worse Mazda dealer in the area..especially the the service department! My wife brought the Mazda 3 for oil change and ended up paying charging $500+for services.. nail on tire $24.95, bad break pad almost rubbing meta to metal..$249.95 at 26k mil with mild driving for god sake!, must do 4 wheel alignment due to rear tire wear $129.95, break fluid getting dirty, $139.95, cleaning fuel injectors, $149.95....all these at 26k mile. This is like a freaking major service..promise my wife for 10% off since they push for all these expensive services..., when she pay...number don’t match up.. give less than 10% off...”oh sorry we missed calculate..and the car not even wash properly!! Windshield full of grease, like someone rub it without using water!! Last time my wife bring back the car, it came back with a ding! No proof it’s from them, but check yelp review, sure enough, these guy are dinging customers car left and right!!! Google!! I’m not sure how you get 4stars for these guys..the are 0 star..and never go back and will NOT recommend them...some need to report them to Mazda corporate...

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  Andrea Costanzo

  :: 14 April 2018 21:27:57

  I have to say that Ryan Manning restored my faith in this service department. Excellent customer service and he LISTENED. He truly demonstrated caring. My car was ready when he said it would and it drives like a dream again. Thank you!