Massage Envy - Uptown at West Village in Dallas

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comments 5

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  Cali Lunowa

  :: 31 May 2018 20:10:14

  I recently moved to Dallas and have been in search of a new massage therapist. Unfortunately, I was disappointed at the quality of my massage with Donne. I came in hoping for a therapeutic neck/shoulder/back massage to realign my muscles and work out knots between my shoulder blades. There were many times when I felt my bones being pressed against more than my muscles. It was painful. The therapist was able to hit a few trigger points, but other than that.....missed the mark on my problem areas. I am used to therapists that are well trained in muscle anatomy and can truly feel out problem areas without me even explaining it. This location would be good for a swedish massage or other low pressure services, however truly therapeutic massages are not their forte based on my experience. If the later is what you seek...I would highly encourage you to look elsewhere for an independent therapist who specializes in therapeutic massage and can better tailor a session to specific needs.

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  Allaire Clark

  :: 12 March 2018 15:24:03

  I have been trying to get my membership moved to this location (as I moved to Dallas from out of town) for THREE MONTHS. I have called this location 7+ times, and gone by in person twice to try and get this resolved. I am frequently told I will be called back and that does not happen. If an when I am called back (twice out of seven times) they have not been able to resolve my issue. My home location has been great and been very communicative and helpful in trying to get this transferred but the West Village location has been exceptionally challenging. I have now gone THREE MONTHS without being able to get this resolved. Very frustrated and disappointed.

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  lashea libra

  :: 05 March 2018 21:14:52

  I had an appointment scheduled for Saturday at this location but unfortunately had a death in my family and it totally slipped my mind. I saw later that night that I was charged $55 for a massage I did not get! I called and was talked to a very rude female who said she was the jr manager and was not going to refund my money even though I was in tears and telling her about what happened. I was NOT told about the cancellation policy AT ALL! She says I was but I would NEVER book at a place with a cancellation policy that says I'll be charged ANYTHING because unfortunately things happen and you can't control events. I asked to have a manager call me because I did leave a message there Saturday night telling them what happened and it's now Monday and still no call.

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  Taylor Priester

  :: 24 September 2017 22:49:16

  We did a couples massage. Very relaxing environment. We showed up late to our appointment because we could not find the building (we are from out of town) and they wouldn't answer the phones so our hour appointment ended up lasting 30 minutes. Staff was nice. Definitely would do it again.

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  Micki Jeffus

  :: 21 September 2017 07:19:41

  Front desk is untrained and unprofessional. Charged me after making me call another location to book and reserve in the first place. Then couldn't see my book when I arrived. Didn't set up my massage properly or ask me the type of pressure I wanted. Massage was good but pressure is important. Overall experience is very poor, especially with the front staff literally not having a clue what they are doing and transferring me only 6x to book one massage! That all seems like they are little untrained and there is lack of communication in the office. This is supposed to be a spa where I come to relax not do all the booking for myself; so stressful in the end! NOT WORTH IT! Don't go here; other massage evny's have such better staff and knowledge of what hospitality is! (Or even how to work the computer system)