Marlin Services in Phoenix

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comments 5

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  Ashley Overstreet

  :: 25 April 2017 01:36:58

  Anselmo with Marlin Services was very professional, knowledgeable and kind. He made it easy to understand what he was doing, why he was doing it and to understand what was going on with my unit. I was happy to purchase the package pricing so I can get my unit serviced again in the fall by this company. I will refer Marlin and Anselmo to friends and family in the future for sure.

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  ta d

  :: 28 June 2015 22:23:58

  Very disappointed with them. I purchased a brand new AC from Marlin a few years ago. With temps over 107, I am sitting in heat. Every single year, since purchasing the new unit, something has gone wrong. Many times the repair was "not covered under warranty." Although I didn't want a citrus tree, something smells like a lemon. Who wants to bet that management won't respond to this comment?! Only compliments acknowledged, hmmm...

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  Donna Green

  :: 10 December 2014 15:42:13

  Robert Mitchell was extremely helpful when I was in need of changing my A/H and Condenser. He was professional and informative. Thank you and I look forward to continuing using Marlin in the future.

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  Connie Uecker

  :: 17 November 2014 12:58:48

  We called Marlin to be put on a regular service program twice a year. Robert was the technician for the first appointment. He was very knowledgeable about our unusual system and advised us of all he was doing. We encountered some issues later Friday evening so we called and he returned the call in just a few minutes, gave us instructions and then returned Saturday morning to solve the problem at no additional cost! We will ask for him in the future and are glad we contracted with such a reputable company.

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  Holly Tornabene

  :: 05 February 2014 08:45:01

  I needed a plumber. My toilet wasn't flushing and was coming up in my shower. Marlin came out, charged me $89.95 told me I needed a new toilet and that would be about $500. They, of course, would apply that initial charge to my service. Fortunately for me, I knew a toilet and installation shouldn't cost that much and told them no thanks. Walked away $90 poorer. I get a real plumber out and turns out my toilet is just fine. I have roots in my line. I tried to call Marlin and have them refund my $90, but they stated that Steven tells everyone that calls that it is $89.95 to come out and look for the service charge. Except I have a problem with that. Steven didn't tell me that. For that price, I would have gone with another company. In fact, I did after the Marlin plumber couldn't even take the time to properly diagnose my issue. It was $69 to come out and the plumber took the time necessary to thoroughly assess the repair. Bottom line - In my opinion, Marlin does not care about you or your plumbing issues...only getting their $89.95 and whatever other cash they can get you to cough up. I mean really? $500 for a toilet?!?