Lowe's Home Improvement in New Carrollton

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comments 5

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  Jonathan Isett

  :: 07 April 2018 12:15:17

  Wish service was a bit faster. Ordered online and order was still in process 2 hours later. I ordered from another Lowe's and that order was ready in 30 minutes. Just wanted some consistency

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  luis rivera

  :: 10 March 2018 09:22:42

  My name is Luis Lemus, and my experience with lowe's was terrible, i ordered a metal shed, the first time the delivery driver wanted to leave the boxes on the street, my wife asked him to take it back, cause they were to heavy to put it inside the house, and then we call back it took more than 20 minutes for someone to pickup the phone, and they said it will be delivered in 2 todays, nothing happened, called again they said it will be delivered on Friday march 9th and i got a phone call confirming the delivery, but it wasn't delivered, (it was a $75 delivery charge) i waisted so much time waiting for them, i called customer service they didn't do anything, so we canceled the order and bought another one from wallmart for $30 less, i will never buy anything from them, and will make sure my family and friends dont waist time with this poor customer service skills company.

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  Kingsley Nnawuba

  :: 13 February 2018 08:37:38

  The store was very well stocked and had cost effective prices, plus quality products on clearance too. It is literally the dream of every home builder. In addition, there were numerous staffs who were pretty much helpful and knew how the place worked. Most importantly the range of products carried at this store were not only limited to the high class, but could also cater to those looking to spend less, as they carried some older models of home appliances too.

• en

  Quiet -

  :: 07 February 2018 08:47:04

  Still the same but customer service was very good today. I was looking for a Awl so I ask for help and they looked on the computer to get idea what I was talking about. One kept looking and she would not give up - lucky for me she find the last one. Didn't know their names but it was two Associates that happened to be in the tool department . A job well done thank you

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  Alex Welsh

  :: 17 December 2017 13:58:00

  If I could give zero stars, I would. Placed an online order that was shipped through this store, unfortunately. They repeatedly failed to put the items on the truck for delivery, for several days in a row. They do not answer the phone. They do not call back as promised. When the delivery finally came, it was not only not during the scheduled window (it was early and I was lucky I happened to be home), and two out of four items were wrong. I honestly don't know how this place stays in business. It should be closed permanently.