Libutti Diamond Jewelers i Huntington

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kommentar 5

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  Lisa Brigandi

  :: 25 April 2018 15:56:49

  My husband has been a customer long before we bought my engagement ring from Libutti (15 1/2 years ago)..... we have always gone to them for all our purchases and repairs. I just went in to pick up watches that needed batteries when i asked that my diamond be cleaned. I also mentioned that the prongs have been catching on clothing every once in a while. They had the jeweler check and he said the prongs were fine but one wasn’t completely closed. Jeannine took a look and said it needed to be fixed, and today. Thank you for fixing the prongs while i waited, then cleaned and polished it!!! It looks like a brand new ring AND I’m not going to lose my diamond!!! Libutti staff has always been very helpful over the years and this kind of customer service is why Libutti is my jeweler of choice!!

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  Andrew Iskandarian

  :: 13 April 2018 20:35:39

  Couldnt be more satisfied this place is amazing service is great!!!! Quick on service when needed I will come back!!!

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  charlotte

  :: 27 March 2018 21:59:44

  The jewelry is beautiful, however do not, under any circumstances, come here to get your ears pierced. Contrary to popular belief, guns are 100% risky to use on ears. The earring is just shoved through skin bluntly and the people are probably aren't even trained properly. Every single time I have gotten my ears pierced here, they healed improperly. If you want to pierce yours or your child's ears, just go to a professional piercing place. Needles are the only way to safely pierce an ear, and do not even THINK about going to Claire's. Just do some research if you're doubtful.

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  Milanka Lachman

  :: 20 November 2017 05:22:20

  I have knowned, shopped and loved the management of Libutti Jewelers in Huntington for over 25 years. During my last visit I realized that their customer service style is still as it always was, simply the top notch. My diamond fell out of my engagement ring, thank God I found it. Libutti Jewelers repaired it with such precision that it looks better than it ever did. Thank you Libutti for making me feel like I did when I first got engaged, which was so many years ago.

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  Jim Ryan

  :: 17 November 2017 14:07:10

  The owner, Jeannine, has an obvious anger problem and is extremely condescending. The other staff that I dealt with are very nice, but that's ultimately irrelevant. I bought an engagement ring setting, and was never pleased with how Jeannine spoke to me, but let it go because this jeweler came highly recommended. Fast forward to a month later, I've proposed (she said yes!), but the ring is a little too big. I call Libutti, and since we live in Manhattan, I ask if the jeweler will be in after 5 on Thursday (when they are open later - until 7 - to make it easier for us to get out there) and available to size our ring while we wait. The person I spoke with said this would not be a problem. When we arrived on Thursday, earlier than I said we'd be there, the jeweler was on his way out. Jeannine told us we could leave the ring there overnight, but this wasn't an option for us, because of the value of the diamond, we prefer to wait while any work is being done to it. It's also extremely inconvenient because we live in Manhattan. But still, we hadn't really pushed back, we were just trying to understand how this internal miscommunication occurred, and the conversation was still pleasant, when Jeannine suddenly grabbed the ring, and took the jeweler aside for a private and seemingly aggressive conversation with him where he was clearly annoyed at having to stay late. We did not want him working on our ring under those conditions, so we pleaded with her to return the ring, but she ignored us, and in an instant, he was cutting into it. We told her we didn't want to resize it, but it was too late. He was already resizing it - without even knowing the correct size. She said he's bringing it down a 1/2 size, but that sounded like too much to us. The other staff rushed to calm my fiancée down, who was now mid-panic attack, and quickly figure out the appropriate size. We determined it needed to go down 1/4, not 1/2. That's what the jeweler ended up doing, but because he was upset and rushing, he left a mark on our beautiful Tacori ring where he resized it. Throughout this whole ordeal, Jeannine was nasty to us, having what I can only describe as multiple outbursts of uncontrollable anger. One of which was directed at me when she had the nerve to tell me that the jeweler was doing ME a favor by staying late! I calmly told her, again, that's not what I was told on the phone, and that we had made an appointment, to which she replied by throwing her arms up in the air and yelling at me, as though any of this was my fault. I'm still upset over this, as it just happened last night, but the gist of my recommendation is this: avoid this jeweler at all costs. There's no shortage of jewelers in the LI/NYC area, and so I would strongly recommend skipping this one. When you buy a piece of fine jewelry, it's not just about the initial transaction, but the longterm relationship (service, cleaning, inspection, etc.), so even if your first experience with Libutti is pleasant, I'm here to tell you that you can't count on them in the future.