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3882, Mall Road, 40503, Lexington, Fayette County, US United States
contacts phone: +1 859-273-3163
website: www.lexingtonathleticclub.com
larger map & directionsLatitude: 37.9819172, Longitude: -84.5317788
Larry Courtney
::I first want to start off by saying I have been a customer at LAC for 3 years now. Never have I ever had an issue with this place until today. I go in at different times of the day, do my workout, clean up after myself and then go about my business. Today I walk in around 8:30 this morning and go to the general to the right at the bottom of the stairs. I see a few people in there working out and think. I think nothing of it. A few more people walk into the room and the lady apparently conducting a class walks over and puts a chair in front of the door with a sign saying class is in session then proceeds to kick all of us out of the room. I tell her I pay a premium monthly like everyone else and there was no indicTion a class was going on and to have the manager speak with me. The “lady” manager then kicks me out and says I CAN NOT be in there when a class is going on. Mind you I wasn’t distracting anyone, I was simply on the side against the wall warming up. I talk with her in the office and tell her in the last 3 years, as a paying customer, I’ve never been made aware that it is AGAINST THE RULES to be in there with a class going on. She said “Well, there’s not a lot of things in the contract and I can’t go in there.” Now I’ve always been courteous to the patrons in that room when it’s clear a class was going on. This wasn’t the case. I then speak with the general manager Mark and he tells me that he is going to defend the rude instructor and that if I don’t like it “ I can find another gym to work out at and he could recommend one for me.” Then REFUSES to give me the corporate offices number and tells me “it’s easy to find.” Really? This is how the management treats a LONGTIME LOYAL customer at first issue. I will be cancelling my membership and reporting to the BBB of the offensive and egregious manner in which they treat their customers.
Yamel Patterson-Muñoz
::My friend had her car window broken and her wallet with credit cards and money stolen. Policy officer said that happens 3x a week, security cameras don't work, staff, manager and supervisor all completely were not helpfull at all and the manager even left while she was waiting on the police man. That is an awful thing to do, specially when I lot of people go there with kids.
Gayle Mayberry
::Belonged here for quite a while and getting ready to rejoin. Facility is kept clean. There are multiple classes for all levels and styles. The pool was not warm enough for my needs but that may be personal preference. There is a disabled entrance and elevator (entry steps can be very difficult for some). Staff friendly.
Elizabeth Moore
::I wish I could give this place 0 stars. My husband and I had a 3 month membership, it ended in December so he called to tell them we didn't want to renew. Then this month we got a bill in the mail saying we owed 170$!!! WE HAVENT BEEN TO THE GYM IN 3 MONTHS!!! So my husband goes today to cancel it and they charge us a 85$ cancelation fee!!! 255$ for nothing!! This place will try to get every penny you make from you!! DONT GO TO THIS GYM!!!!!
TB SportHorses
::Ive belonged to many Health Clubs. This is the best one yet. Many choices of equipment. Pool temp always comfortable. Friendly. Hot tob,steam room, sauna. All kept very clean. Awesome locker rooms. Large amount of amenities.