Leaf Cleaners en New York

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comentarios 5

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  Maria Chung

  :: 21 November 2017 14:14:00

  Terrible. Unreliable. Don’t go there. I used them out of sheer convenience less than a handful of times since it’s in the neighborhood. I dropped off a silk shirt and the guy who works there was quick to say he would send me a ticket via email. Not having received this email and having totally forgotten about it, I went back in to the shop to ask about my shirt. The same guy who took my shirt said he does not have a ticket in the system so I must have never brought the shirt in OR that I must have dropped off my shirt at a different dry cleaners. (No, I did not drop off my shirt at a different dry cleaners.) Seeing as how they have a Nest Camera setup I asked them to replay the surveillance footage and I was informed that the camera is merely for show and that it is broken. The store owner who was there while this conversation was taking place finally and cowardly retreated to the front and offered up zero solutions. I left unsatisfied and upset after they insist I check back in the following day. I followed up. No response. I have made physical trips into the store (since they often do not pick up their phone) AND emailed asking for an update on the shirt. They have not responded to any emails. When I called in and the owner did answer he said to call back in one hour. I called back in one hour and he had left the store. I have major issues with them being so dodgy and negligent. This is not how a business should operate. If a customer who is asking for surveillance video footage as proof they were in and they cannot provide this—the business should at the very least admit guilt and/or be apologetic. And, last but not least, they should offer a solution in a timely manner instead of avoiding any correspondence. What should have been a simple and convenient experience here is actually one that has been long and frustrating. They are not to be trusted. **November 21, 2017** Choosing to keep it short and simple in response to the unsatisfactory customer service and response. To respond that you have made a concerted effort without directly contacting the customer here is unapologetically calculated or an inexcusable oversight. Only when I took it upon myself to write this review did you see the need to respond. That basic level of customer service would have been a decent first step. I love the neighborhood and the fact that there are many other wonderful neighborhood cleaners in the area. The bar has been set so low here that it's unthinkable to be disappointed like this again.

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  Jen Mikeel

  :: 27 September 2017 19:11:45

  WOW! They changed their names again? I've been living in the area for long time and this location changed the name THREE times over last 4 years or so. They barely last a year with their business names! Their so-called 'under new management' is nothing but futile attempt of 'resetting' their terrible reputation whenever their service showed its true color and EVERY residents in the building see how terrible they are being run. Since there is no way to recover from their mistakes or even lawsuits, they just change the name pretending everything will be different. As most of our neighbors are well aware that the owner of the place leaves 5-star FAKE reviews on yelp and google. They have been caught, yet still doing it by making new accounts. Hope you don't fall for the THIRD time with these guys. ===================================================== [Add 8/3/2017] So the owner openly admits that he left 5 star rating on his OWN business. Did you know that ALL of your shady 'predecessors' did exactly the same thing to fool new customers to lure them? by leaving fake 5 star reviews on google and other review websites? Did you also know that it's against those review websites' policy for business owner/employees to leave 5 star rating in the first place? Hence safe to assume that all the other 5 star review on this google reviews site are ALL fake. Great job violating google's policy openly. Basically you are running the 'new' business exactly the same manner as your predecessors whom everybody knows that they ran it terribly and shady way. Only to found that out after using one time for being fooled. So much for your 'fixer-upper.' This place still is ran by same terrible owners ruining our clothes and avoid responsibility by changing their names under 'new management' scheme. Here is another one. If you claim that this is BRAND NEW management, why do we see old 'Suit and Skirt' van picking up your clothes at this location? We sometimes see the van with 'Pure Cleaners' sign on. Oh yea, everyone remember THAT cleaner which damaged/lost everyone's clothes and just changed the name to 'Suit and Skirt' to avoid responsibilities. Only to find out that this 'Suit and Skirt' cleaner is also being run by SAME owners just change of name. And now we know 'Leaf Cleaners' is same cleaners with new name after seeing same van picking up the clothes. Well, nice try to hide the truth.

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  Suada Smakovic

  :: 08 August 2017 10:46:51

  The new manager Alec is super nice -- he even helped fix up a loose button on my husband's suit for free. This is a welcome change, since the old owners would nickel and dime you on everything! I also brought in a rayon romper, and the tailor was very helpful in shortening it from the waist rather than just hemming. It looks perfect. I would highly recommend this place!

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  Jordan Frausto

  :: 04 August 2017 12:53:27

  I will definitely be getting all my tailoring done here now. This guy knows his stuff! You won't be disappointed, I highly recommend!

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  David Janashvili

  :: 27 July 2017 10:40:13

  Please come visit Leaf -- now under new ownership and management!! Friendly staff, good service and a great tailor. We put customers first! Always! Our tailor has over 45 years of experience in bespoke and custom clothing and can handle any job no matter how intricate. We are proud to be a part of this neighborhood and are looking forward to growing and delivering quality services to all our customers!