LB Express Smog in Long Beach

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comments 5

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  Candice Tillman

  :: 19 April 2018 20:16:38

  So I pull up, the mechanic is o a personal phone call and tells me his Smog guy went to get something to eat and will return in 10 minutes. I sat from 4:30 to 4:55p. They close at 5p. Before this even happened, I called in earlier for pricing as we all do to compare. I was quoted $40 based on my vehicle. So now back to Smog guy who came back after almost 30 minutes. He apologizes for my wait and says he will discount my price. He then proceeds to tell me the total is $40. Dude, what discount did you give? None. I ask about him quoting $40 on the phone when I called. He admits it was him after first blaming his boss. So again, you quote $40 the phone. His response: " we normally charge $50 but I wanted you to come here for the Smog check". Seriously guy?! Well, now we have a problem. You quote me on the phone $40, then tell me you will discount since I waited for you for 30 minutes. And the discount is $0?. After he says he doesn't wish to argue and says, "okay so I misled you two times and said I'm sorry." In the end, my total was $30. If you choose this Smog place, don't let them swindle you and give bad service. They shouldn't do either, but they definitely can't do both!!!

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  Eva Barbaro

  :: 28 February 2018 19:37:31

  Great friendly service, quick and easy, and inexpensive! They were nice enough to make time for me to get a smog check without an appointment at the end of the day! Will return in the future for sure. :)

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  Bill Sakes

  :: 26 February 2018 15:53:07

  Great smog shop. We've been using them for various cars for over 7 years. They are NOT shady or dishonest! Very good people, I promise.

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  Jennifer Messock

  :: 27 January 2018 16:38:03

  Quick and friendly service. Coupon available for a discounted smog check a plus!

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  Ivek Rodrigo

  :: 31 August 2017 17:45:22

  I called this guy and he did not answer the phone. I found another place.When he returned my call he was really rude. I would not recommend this guy