Lamps Unlimited in McLean

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comments 5

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  Blagovest Stoychev

  :: 19 May 2018 18:23:14

  Good verity. Great customer service!

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  Greta Brendley

  :: 13 March 2017 16:02:51

  Horrible experience on so many levels. They damaged my lamp and didn't have the professionalism to call me to explain. Even after the owner becomes involved, he still doesn't call me to say when the lamp is ready for pick up. This was a 2 month ordeal and i have a glued together lamp. No charge! they said. Hah! Don't go here.

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  M Napier

  :: 26 March 2016 14:10:07

  This lighting store has a large showroom with beautiful lights in all different styles. The customer service is outstanding with sales associates willing to research and help you find the right light for your home.

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  Peggy Crockett

  :: 30 August 2013 22:20:43

  August 30, 2013 This place is the best! Took my desk lamp in which had been in storage. Told the man I did not think it worked and asked if he could fix it. He plugged it in- and it worked, so he proceeded to tighten the many screws on it as it was wobbly, also the shade was metal so he tightened those small screws - then he special ordered candlestick covers for it in the color I liked- and then asked if I needed bulbs for it- which I did- so he put those in. When I asked him what I owed him, he said "nothing". I insisted on paying him something- and he suggested that if I wanted to part with my money, that I donate to a charitable organization that had a box on his counter- so I did. I will DEFINITELY go back- obviously to pick up my candlestick covers but also to potentially buy something from the vast selection of lampshades, finials, existing lamps, ceiling medallions - and they can make a lamp from any container, statue, piece of art- even a golf bag! I have not seen service like this in Washington since I left Atlanta- plus the gentleman was very humorous. This place and the people in it are gems!

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  Minna Brunna

  :: 04 December 2012 11:55:40

  TOOK EIGHT MONTHS TO NOT FIX MY LIGHTS. AVOID. A long time ago I brought them a lamp with a broken dimmer switch to repair and they did an OK job. The dimmer switch worked but someone forgot to include the tiny screw that stops the entire dimmer switch from screwing off the lamp. Still, the next closest lighting repair store in in DC so I thought that I would give them another chance. This was a mistake. I dropped off two chandeliers requiring work at Lamps Unlimited in APRIL 2012. They told me that they were busy and wouldn't be done until May. I travel a lot and agreed to wait. By June I hadn't heard from them so I called and they promised to check the status of my pieces and call me back. No one ever called. Two weeks later (July) I went there, they discussed STARTING the work and charged me 460 dollars for parts. I paid. By August they still hadn't started. In September they did not return my calls. Someone would answer, promise a call back with an update, but no update ever happened. By October I lost patience again and went to to store. They promised me that they had ordered the parts but that someone needed to come to my house and measure the ceiling height (I already measured it and told it to them six months previously but I was happy to be flexible in order to ensure a good finished job. Someone came, measured and promised that they would call me next week to once they were done. He also tried to sell me an expensive crating and delivery service when my lights would fit in the back of my vehicle. The next week, no call. The week after that, no call. The week after, in NOVEMBER 2012, I went to the store and THEY HADN'T EVEN STARTED. They showed me that they had parts (only four months after I paid for them), but no work was done. I asked for a refund, took my lights and left. I had to go back again the next day though because they misplaced a chandelier section (their shelves are very full and my stuff was scattered throughout the store). ALL IN ALL, IT TOOK EIGHT MONTHS FOR THEM TO DO NOTHING. I took my lights to Artisan Lamp Company in DC that night. They charged me less and were done in two weeks. By the looks of it, their lighting selection is better too. My sister is doing the same - they had a lamp she brought in for repair for three months without starting.