L J Auto Repair Inc in Washington

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comments 4

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  Emanuel Gheb

  :: 25 February 2018 07:59:01

  Buyer Beware Primary Concern: Poor Documentation; Erroneous Extra Charges; Abhorrent Customer Service; Recently went to LJ Automotive for services on a Toyota Camry. We agreed on the scope of work and price for labor and parts before I left the vehicle onsite. The next day, the owner calls stating the additional work with the passenger side tie rods needs to be completed for an additional $200. I agreed to the work to be done, and picked up the vehicle a few days later. Unfortunately, I noticed odd issues with the steering and it was brought to my attention by an MVA inspector that the issue was the same tie rod the owner brought to my attention - which was not replaced. I addressed the issue and made note of the need to present this to LJ Automotive. When reviewing the receipt from LJ I noticed that the items were almost illegible but I could make out the total for parts and labor. The line items did not equal the total and there was additional passenger side tie rod charge for labor was present. I presented the issues with services not rendered and the poor documentation on the receipt. The goal was at the very least get a refund of the additional charge of $200 from the services never rendered and ultimately risked my safety. When I presented the situation, the owner proceeded to dispute items he wrote on his own receipt! Then, he began to threaten that he should have charged more. It was then that I realized customer service was not a priority of this business. Moreover, that this autoshop's lack of standardized billing and documentation practices will be a liability to any one who unfortunately does business here. Please avoid this business until they at the very least change their billing process and attitude toward customer service. If you cannot - I advise you request before and after photos of parts replaced and that the each line item is written down clearly. Finally, be clear to ask and run down each item on the receipt and lay your eyes on the item before leaving the lot. Buyer beware.

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  Stayman Hou

  :: 15 January 2018 15:01:27

  Very fast and professional service. The boss is very nice and friendly.

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  Destiny Phillips

  :: 10 March 2017 09:37:20

  Very nice understanding hard working people. Great customer services skills. Brought car in next literary next day pieces was in shop same day services recommend it to 5 other people thats setting up appointments

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  ryan thompson

  :: 17 October 2014 16:15:54

  Great customer service