Kroger in Lexington

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comments 5

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  Stephanye Goins

  :: 18 May 2018 00:43:47

  Kroger is a nice store. You can find high-end, gourmet items and great deals all at the same place! Customer service is good, and they keep the stores in good condition.

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  Scott Andreen

  :: 13 April 2018 10:20:34

  Friendly customer service and great prices!

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  Michael Spinney

  :: 16 March 2018 15:16:14

  The staff is friendly especially Mike. He's an older gentleman who understands customer service. The only issue I take is they start stocking at 11pm and block aisles with pallets and at times they make it very difficult to shop.

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  Samantha Beaty

  :: 13 December 2017 19:00:12

  The positive reviews have GOT to be planted by employees. I seriously think their employee pep talk every day is just the manager saying "Treat the customers like they've done you a deep, personal wrong. If they appear to be in a good mood, put a stop to that. Start an argument over nothing. Roll your eyes often. Don't forget to mutter defensively under your breath." The cashier today was so unaccountably rude to me and the guy behind me in line that I actually bothered to try and call Corporate to complain about her. However, Corporate has a very clever defensive technique to avoid having to hear any complaints, where they will make you sit on hold until you've lost your will to live, much less complain. I'm not that hard to please, either. I'm not expecting a line of high fives and requests for autographs when I go to buy 5 items. Customer service isn't a very fun job so I try to give everyone a little slack. But good grief, I'd like to be treated with something more enjoyable than open hostility and seething resentment. Even though its near my home, I'm afraid after today I'm no longer willing to attempt the hostage negotiation that is required to purchase some soda and Lysol. I'd much rather drive a few miles farther to Meijer. At least there I'm reasonably sure the employees won't behave as if I've just pushed their grandmother into traffic.

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  Dana Howard

  :: 20 November 2017 12:39:15

  Great store, don't like the layout as well as before they remodeled. Only bad thing I can say is the parking sucks! There's more handicap parking, no problem with that but the Online pick-up customers have their own section if parking in the front. It seems like there are less parking spaces. The people are nice. Pharmacy doesn't open on time sometimes on Sunday morning. You dont know where to line up to pick up prescriptions which causes issues with people cutting line. Overall a good store and good location. Sometimes bathrooms are messy.