Koons Falls Church Ford in Falls Church

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kommentare 5

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  yacine benidir

  :: 19 May 2018 18:48:07

  Let me start by saying this is my first negative review I've ever done. But this was the worst service I've had with anywhere I've went to and they ruined my backseats. I had gotten a sidewall bubble on my tire and needed for it to be replaced. I call the dealership the day before and schedule an 8:15 appointment, I was told the total appointment would take 45 to an hr from the representative because I informed her I worked at 10 am. I show up at 8 am and was just told to wait with no real communication on time frame. After my first hour of waiting I hear the gentleman nearest the waiting area tell his customer she would get priority service because she's paying out of warranty. I was already irritated to have not gotten an update after 2 hrs came around I was the only person still there that showed up before 8 30. I finally decided to ask what was going on and was told they still haven't been able to start work on it and needed to order the tire. (They didn't receive it until 4 PM) so I had to drive to work an hr late with no work done on my car. So I show up the next day and they were definitely much better with the time as it only took an hr to get in and out. After having my car back for 2 days I go to put my jacket in the backseat and notice all of my seats have had some type of hardened liquid spilled on them. I had the car detailed less than a week ago and have had no one in the backseat since so I know it was the shop. I honestly wouldn't reccomend this shop to anyone.

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  akylai esengozhoeva

  :: 11 May 2018 16:34:24

  Tony Cruz is the best business manager that I have ever dealt with! Helped me to find a perfect protection for my car, took his time to negotiate my rates with banks and got me the lowest rates and discounted protection plan for my brand new car! I recommend to ask for him if you ever buy your car at Koons. Top notch experience!!!

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  Nancy Bart

  :: 06 May 2018 19:32:14

  This was the best experience I have had in my 40+ years buying cars. My salesman, Russel Walker, was so patient and understanding I chose to do business with him and I live in Baltimore. He worked with me via email and phone calls and internet. I spoke to him on Saturday and picked up my car today, Sunday! The paperwork and financing was all done when I got there so I was in and out in no time! I can’t sing the praises of this dealership and staff enough. They deserve this rating and exceedingly earned it. I’m a lifer now and will not consider any other dealership. Hands down, best experience ever.

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  Dick Nicholson

  :: 27 April 2018 11:09:05

  Didn't buy my Mustang here, but have had it serviced here for the last 3 years and am completely satisfied. Yes they charge dealer prices for the service, but you can always get an appointment, even at short notice. They have extended hours, they work quickly, and have comfortable waiting areas with snacks and drinks. There is also a Planet Fitness a 5-minute walk away if you have a longer wait.

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  Amy Chen

  :: 04 March 2018 20:52:49

  I bought my Ford Focus Titanium Hatchback at Koons Ford Falls Church in 2012. It's still running strong like a new car and I'm still driving it. I'm happy with this car than with the Lexus and BMW I drove before. One of the reason I like this car is it hasn't had many mechanic problems and expensive repairs like other cars, all I need to do is keep my maintenance service up to date, and the staff at service department has always been very helpful with that. I know I can count on their excellent services. Every of my service schedule at Koons For Falls Church is a pleasant experience. I'm stuck! :-))