Kay Jewelers Outlet in Canutillo

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comments 5

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  Ivan Sarmiento

  :: 09 March 2018 22:16:34

  I don't write any reviews, but this is an exception, just to keep an eye out for the customers going to this business. Left my watch on October 2017 for a repair. Kept calling to see the status and told me that the following Mondays they would call me, never heard from them. Called again and spoke to a manager called Olivia, told me she would PERSONALLY call my phone and tell me how long would the repair take after contacting the manufacturer. Called again because never heard from her, turns out she left the place for reasons unknown. Called again late February (keep in mind this has been going on for over 4 months now) they told me that they've had the watch already. Asked them since when, NEVER answered me, they dodged the question with some other explanation. I just went with it since all I wanted was my watch back. This is where it gets interesting, I was so happy to have my watch back. Was so busy with work until recently I noticed that my watch had a piece of DEBRIS inside the crystal of the watch in between the minute hand. JESUS CHRIST. I went back to speak to a manager by the name of Susy Russell, she told me she would have to send it back AGAIN to have it fixed, granted I didn't stay quiet. I asked her how long, emphasized that I just got the watch back after waiting for 4 almost 5 months. Told me that there's no other way, didn't offer me to replace it all together, or a refund, NOTHING. If you ever happen to attend this place of business. STAY AWAY, just buy jewelry from some other reputable source.

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  Jazzmine Fonseca

  :: 27 October 2017 17:08:33

  Worst place you can ever go to the manager is very rude they lie about information they give you and then when you tell them all they tell you im sorry we cant do nothing. people dnt fall for there fake information most of the people that work there have nasty attitudes i dont understand why people act like that its simple if you dont like your job look for a new one. But its the companys fault that they allow for that to happen when because of those people they lose business. Once they make a sale to you they dont care about anything else your not important anymore.

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  Grettel Feagan

  :: 06 April 2017 21:23:52

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  Angela Linnebur

  :: 19 March 2016 23:59:25

  The customer service here is amazing. Depsite it being on the other side of the mountain, I will always come to this store. They provide excellent service, stand behind the products they sell and offer assistance in any way possible. I can't recommend them enough. The managers are genuinely interested in taking care of you.

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  Julio Ayala

  :: 18 March 2016 17:05:36