Kay Jewelers in Danbury

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comments 5

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  Valerie Kaplan

  :: 05 June 2018 13:17:46

  If I could honestly give 0 stars I would. The woman working is extremely rude and nasty. I tried giving it a second chance after my first mishap at this store. I returned a ring to this store that was purchased at a different store. Instead of returning the ring the sales associate charged the price again to my Kay account so it doubled the transaction. I started getting calls from corporate saying I missed a payment. I explained that I had returned the ring and had to stay on the phone with corporate for over an hour as they tried to figure out what happened. The sales associate wasted my time. I went in today to have some jewelry cleaned as I was told I get free cleanings for life. Not only did they give me attitude they did nothing to my necklace or rings. Biggest waste of time. Do not come here, go somewhere else.

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  Michael Gulkis

  :: 15 February 2018 08:41:34

  I went in to the store on Valentine's Day. They were not busy and I wanted to get a couple pieces of jewelry. My girlfriend and I waited over 10 minutes and the staff would look at us then proceed to find someone else to help. I understand that I do not look like a wealthy man, but you should never refuse to help someone because of appearances. We left and ended up spending $1500 in Macy's and you have lost my business forever.

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  Dawn Parnell

  :: 31 January 2018 06:17:41

  My previous jewler left the mall A few people recommended Folsom Jewlers on Main St. I walked in and the owner came up to me and made me feel welcomed. All the work they have created was exactly what i wanted. They even had to create 2 rings that I wanted. Love them.

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  Ethan Denmark

  :: 18 December 2017 16:55:50

  Tried ordering wedding bands back in November, received no call telling me that mine was in but my fiance's wasn't in yet. Called them back the first week in December and Jeff says he'll call me back after he finds out what happened to the other ring. Heard nothing. Call them back again on the 18th and they wouldn't give me a straight answer, Jeff again saying he'll call me back. My fiance and I decided we'll take our business elsewhere if we don't hear from him. Call them back later that day after not hearing from him and all he does is try to talk over me so I hung up. Couldn't even transfer the ring I ordered to another store. Never shopping here again and advising everyone else to do the same.

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  Alissa Assad

  :: 17 July 2017 22:04:39

  This place is horrible. My boyfriend purchased a necklace for me here a few years back and he also bought the warranty on the necklace so when I accidentally broke the chain we went in to have it replaced and they told us he did not purchase the warrantee although he knew he did and had his receipt to prove it. They still refused to replace the chain. Last week I went in to to purchase a chain thinking maybe things have changed and the man who helped me was doing nothing other than trying to force me to purchase things I didn't want and not taking me seriously. He also had a terrible attitude. I ended up buying a chain because I felt so pressured and went back the following week to return it only to be hassled and talked down to buy the same guy. Very very rude and extremely expensive. Would recommend Pagoda instead.