Johnston & Murphy in Denver

🕗 opening times

comments 2

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  Bryan Martinez-Rahoe

  :: 14 October 2017 22:18:08

  Update: better experience with the staff over the phone. My first experience may have been a bad day. I’ll consider coming back through. It took me approximately 2 minutes to figure out what the 1 star rating was all about. I was made to squabble over half of the price of a defective product repair. The money was not the issue; the trust in the brand is the issue. I will not spend money at this store nor refer colleagues to this location as long as Nick is the manager.

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  Jaime Cardenas

  :: 12 October 2013 10:57:33

  I was at a J&M store in the Cherry Creek shopping Center yesterday in Denver. When I walked in the store I was asked rudely by a lady if she could help me (and offered no greetings). The whole time shopping she was looking at me and another guy followed behind me. When she was helping a customer I turned and she was still looking at me. I went to try on sweaters and asked the gentlemen that was following me from behind for a size small. She told me I was being rude by making a mess and told me to leave the store. I told her she can't just have me leave. She said she owns the store and that she can. I felt so embarrassed being treated so poorly, especially in front of other customers. I have never been treated like that at any store. I felt I was being treated like that because of my race. I would hate to think that but I was the only one in the store that wasn't her race. I can never see myself going back into that store. I have worked in many places of retail. I am very respectful of other people's merchandise and property. I was absolutely devastated to be treated like a criminal! I really like your brand's shoes and would most likely have purchased something had it not been for the rude and vile way I was treated by your companies representative. I have much to many shopping options to ever give your company a penny of my hard earned money. I really hope you put an end to this woman's meanness. I hate to think of anyone else being subjected to her ignorance.