Jack Brown Cleaners in Austin

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  Emily C.

  :: 20 February 2018 18:59:45

  UPDATE: JBC cut me check for my lost items after I filed a BBB complaint. If possible, I would give ZERO stars. I HIGHLY caution anyone from using this cleaners. I have used Jack Brown Cleaners once and only have a lost item claim as a result. The entire claim process has been nothing short of horrendous. The process has taken over 3 months and has not yet reached resolution. I receive no updates regarding the status and try to check in with the store manager for an update. I often ask for follow-up call as status changes, but have yet had the manager follow-up with my independently as requested. I received minimal information each time I call and am not given any other contact information to follow-up on the status, apart from the generic form contact box on the website. I was last informed that my claim is "under investigation" since I paid in full for my items when I picked them up. I asked why this was of significance with no response. I have attempted to follow-up on this update through the generic contact box. I have reached out three times with ZERO response. I intend to move forward with a BBB complaint should they fail to respond to a simple status inquiry on my claim.