Imperial Valet in Washington

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kommentare 2

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  Alec Rogers

  :: 17 March 2016 10:47:41

  Fantastic shoe repair and shine; had great experiences here.

• en

  A Google User

  :: 16 May 2011 21:11:19

  DO NOT TAKE YOUR SHOES HERE!! LOST SHOES - NO REFUND. After last summer, I brought 2 pair of sandals and a few heels to be re-heeled at this place. Similar to Megan B., each time I returned to this place, I was told that my shoes were not ready. After receiving the shoes piecemeal, I was finally told that they had lost my last pair of shoes. They told me that they could not give me any money but offered to repair 5 pair of shoes for free and wrote me out a voucher on a business card. When I returned a month later to redeem this offer, the same shoe guy who wrote out the offer told me that the card was for the PREVIOUS owner and that he could not honor the offer. When I insisted, he PRETENDED NOT TO KNOW ENGLISH... and just grinned while I tried to explain to him that we had discussed this on all of my previous visits. I plan to file a COMPLAINT with the BETTER BUSINESS BUREAU. Am currently looking into larger shoe repair chains to avoid repeating this regrettable waste of time and money.