Hyatt Place Indianapolis Carmel i Carmel

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kommentar 5

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  Jennifer Sanchez

  :: 29 March 2023 11:05:34

  I am surprised with the Google rating bc this was definitely a 10/10! The lobby smelled so good and clean. The room was spacious and I always prefer laminate over carpet!! The hosts were so kind and funny/ down to earth. Stayed here with my family of 5, such affordable hotel with premium experience! Great location near many restaurants and still not too far from the city. Breakfast was delicious!

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  Clyde Deal

  :: 22 December 2022 09:16:40

  I stayed at this Hotel on December 7th. They billed my credit card two different transactions for a one night stay. They released on charge which I paid. Over two weeks later they have still not released the hold for the pending charge for the second transaction, that should not have been run against my charge card . We questioned the second charge before we left and they indicated it would release in two or three days. Been over two weeks now and the charge has still not been released. Multiple calls to the hotel have produced no results. Not sure if it is lack of knowledge or they just do not care. Hyatt Corporate customer care can not produce any results as they cannot see the accounting for this hotel. They have contacted the hotel and still cannot get the pending charge released. My suggestion is to avoid all Hyatt hotels if they cannot properly manage one simple transaction after over two weeks and multiple phone calls from a former customer.

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  Adison Alward

  :: 04 December 2022 14:15:46

  When we checked in the person working was on their phone, which I understand if it's slow, but didn't really give any sort of greeting. Next, when we got into our room, there were peanut crumbs/shells all over the rug and the end table seemed to have been left in the middle of the room. We had a cranky toddler with us so we just cleaned it up. Then this morning when we went down to breakfast, my husband searched through three dirty plates before finding a clean one. As we went to the front desk to check out, we had to wait for someone to come up front. The worker that was there clearly was either hungover or sick because she was wearing dark sunglasses and had her head down. We definitely won't be staying here again.

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  Nicole & chris Durso

  :: 20 October 2022 21:12:51

  The bare minimum customer service is the standard here. Stayed her for a week and staff can't remember a face just about everytime I walk in lobby I'm asked if I need to check in. Asked for my room to be cleaned two days in a row with no luck. I truly dislike being treated like an inconvenience while paying good money to stay. They have a bar that's never open. A 20oz soda and a regular size pack of M&Ms will set you back $6 bucks. You compete with staff for up front parking.

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  Davey Rawlinson

  :: 12 October 2022 16:54:09

  5+ stars. I can't say enough complimentary about the people working here. Sure, it's a mid-range chain, but the "included breakfast" was fresh, the counter was organized, the room was clean, and the employees really cared about us and their responsibilities. Will definitely return...