Hudson Valley Federal Credit Union in Brewster

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comments 5

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  Bernard Jones

  :: 09 January 2018 22:28:55

  Go else were to get a car loan! HVFCU purposefully drug out a loan my wife had here and refused to provide me with a payoff after her passing! Worst customer relationship experience I’ve ever had. Take my advise bank elsewhere.

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  Lee Seeman

  :: 27 December 2017 13:19:21

  With regards to an auto loan process, there were repeated occasions with lack of thoroughness, miss-communication, conflicting answers & statements and no way to contact the original loan representative I sat with. Moreover, they forgot about faxed over documents. With regards to recent notary services, they had two different notaries that both made serious mistakes that caused me big headaches and delays at another financial retirement plan institution. One notary stamped the document, signed dated the document twice with expired notary dates! On top of that, another notary stamped and signed a document while overlooking a missing name field. UPDATE: I received a call today from a manager at the Brewster branch she took this review very seriously. She expressed that this should not have happened and she will look into the matter to prevent future occurrences. I will consider adjusting my rating in the days to come...

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  Zach Karel

  :: 12 August 2017 11:57:29

  Had two loans from them, just paid off the last one. Good bank, and they always come to the phone quick.

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  Ryan Stier

  :: 09 May 2017 12:38:41

  Its a bank

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  John Doe

  :: 12 January 2017 14:58:28

  Forget getting a callback from the manager.