Hudson Radiology Center en Bayonne

🕗 horarios

comentarios 5

• en

  Muhammad Iqbal

  :: 30 April 2018 22:53:03

  We been going to this facility for almost 10 years. Their quality of service is going down for last few years and especially now they treated us like trash. My wife had a recent MRI done last week and needed a comparison between current and MRI done back in 2013 at this facility. The request was made by the neurosurgeon to get cd for the previous MRI. They were not busy and chatting. I requested to please hurry (my wife was in severe pain after 3 hours in car travelling for pain doctor visit) and they didn't like that. They played cheeky and said federal rules and regulations don't allow them to release records other than patient and took their frustration out at us. I became annoyed at them as they insisted that my wife has to be there physically as they must see her face for ID purposes. I had shown them my wife's DL but they wanted to see her personally or were asking me to provide a power of attorney signed by her. I told them that my wife is outside with severe back pain, laying in the car (she had already a cervical surgery done and needs lower back surgery because of disk herniation (L4 & L5). I even pulled my car right in front of their door entrance but they won't go to the door (walk 10-15 feet) and see her face to confirm ID. I got so upset that I called 911 for an officer but they didn't budge. I requested for a wheel chair and one with a broken foot rest was provided. No assistance to get my wife into the chair even after my request (saying we don't want to get sued). I hardly managed to walk in the facility with my wife in wheel chair, tears in her both eyes because of severe pain she had (impingement of nerves at L4 & L5) because of this movement. They made her sign and again checked her ID (though I have shown them already). Officer calmed things down and saw my wife crying with pain and offered his assistance and we appreciated that. Its not that they were right about asking for my wife to be there physically, we always sign both our names as responsible party who can request for the release of medical records. We just signed one last week at the time of MRI service (I had my knee x rays done that same day), so they had that authorization form already signed. Secondly, Hudson Radiology center medical record release form not only shows the patient's name to be signed at the end but also for Parent/ Guardian and other relationship as well, so others can/were signing on behalf of the patient (I did pick up her records many times in the past). The most frustrating words the receptionist said were that she doesn't care if she's in pain or what so ever, we care less and she must be here physically. I'm sure they were aware of the fact that my wife has issues with her back so its just inhumane for them not to see her while she is outside next to their entrance and they made her suffer for their ego, wonder if there is any humanity left around us. It might not make any difference to them but at least we are not going there for any exams anymore and please consider carefully every possibility before having your test scheduled.

• 

  Lauren Payea

  :: 28 July 2017 15:04:15

  0 if I could... to pay a bill you must call a call center who can't do online processing. There is no way to pay online. I have called 5 separate times, transferred numerous times each call, only to be hung up on or to be told their system is down. WHO DOESN'T HAVE ONLINE PAYMENTS.

• en

  C Perez

  :: 12 April 2017 11:06:34

  Where do I begin with Hudson radiology, the only plus is they have a parking lot and there's were the good parts stops. Once you walk in your are greeted with the smell that's hard to pinpoint, it's definitely unpleasant to say the least. There's no way to secure your belongings once you walk into the prep room. The MRI room seconds for storage closet and to make matters worse the air conditioning was not working, which would make an MRI a hot and uncomfortable experience . I recommend finding another location if at all possible

• en

  Melissa Booker

  :: 17 October 2016 16:46:26

  Easy to book appointment. Excellent staff. Only reason for 4 stars is that the FD person could be more pleasant. My doctor got the reports the next day.

• en

  Nataliya Elmadolar

  :: 17 October 2016 16:23:06

  I had never had a problem with Hudson Radiology - use them for 15 years. They stopped doing mammogram for a while and I did mine at Bayonne Hospital ones but came back there. They open all day, very flexible to make or reschedule appointment. My reports were reviewed and send to my doctor fast.