HSBC Bank en New York

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  gigacat123

  :: 19 May 2017 09:27:35

  Called bank to inquiry about money that was damaged. Phone was automatically transferred to HSBC 800 number. Asked what is required to go to bank with the damaged money. HSBC Agent called branch and was told "must have more then one half of bill". I went to branch with damaged money, each bill was almost whole, in envelope. Spoke to Manager Raymond Renelle, he made me open envelope and glanced at first bill and said "Could not take the damaged money since he couldn't put thru machine"(how can you put damaged money thru a machine?). I asked is this HSBC Policy, he replied, "It's up to manager and I am the manager". He didn't even care that I was going to close my accounts. He said "Bring money to Federal Reserve Bank".(Federal Reserve Bank services are not for personal or business customers) Next day, called HSBC 800 number and explained my problem, asked what HSBC policy is for damaged money. Agent called Branch Operations and was told, bill must be more than half with the numbers. Then agent called 13th ave HSBC, and was told the same thing. (All my damaged bills are more than half and have the numbers) Someone told me "Go To Another HSBC Branch where they follow HSBC Policy". I have been with this bank for more then 50 years with both checking and savings accounts. Summary: Manager Raymond Renelle, obviously doesn't follow HSBC Policy and doesn't care if he loses a customer. Good Job Manager Raymond Renelle.

• en

  joseph senisi

  :: 20 June 2016 13:36:41

• en

  Israel B

  :: 12 April 2016 09:03:52

  Robbers drill hole through Borough Park HSBC Bank ceiling, steals $280K: NYPD