Hotel Burbank i Burbank

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kommentar 5

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  Zach Wedel

  :: 30 March 2023 18:05:19

  Check in was smooth, but a bit of signage might help. For example, the door is locked and we had to slip in when someone walked out. Once you have a key card entry isn’t a problem, and the desk workers always happily greet you. Desk goes around a corner and other customers were waiting on the wrong side. When we checked in Matthew was very friendly, happily offered suggestions and shared a bit about his love of the Dodgers when I asked about seeing the stadium. Room was good size, with large entry area for clothes, shoes, ironing board and iron. Two queen beds fit comfortably with room to move around. A desk/table and sitting chair make the room functional. Small refrigerator and microwave are a nice addition. Small coffee maker is also included, but I don’t see anyone using. The bed was firm, with soft sheets that made for a good night’s sleep. Just a few finishing touches (Old phone with Holiday Inn branding, black 1990s clock radio) would complete the update to the room. One negative to the room would be very little dresser space. Not a problem if only staying a night, but longer you might want to empty your suitcase. Room was quiet and did not hear outside noise or noise from other rooms. Enjoyed breakfast two mornings. Sandwiches and burritos used fresh ingredients and were very generous portions. You could split one between two people if you are not a large breakfast eater. Coffee was good from the first sip to the last drop. Fresh fruit was delicious. Service was prompt, waiting not more than about 10 minutes for the food to come. Location is Excellent! Right off the freeway, but parking is $22 a night. Downtown Burbank is very walkable and the hotel does have a shuttle service to at least the airport, and I think if you ask also to the studios. Lots of restaurants to pick from to enjoy a variety of different foods in the area.

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  Dung Nguyen

  :: 25 November 2022 21:43:19

  Stayed here for 2 nights. When we entered our room, it smelled heavily of chlorine. In the morning, we requested extra bath towels and pillows to be sent to our room. No one showed up. While we were waiting, we noticed a cockroach crawling on the wall close to our bed. It was strange because we checked in late at night and brought no food into our room. We notified the front desk and spoke to Ethan. He was very accommodating and moved us to a new room and gave us some drink coupon. We were told that we would be able to email guest services to get a discount/ refund for our stay. I sent an email to guest services and received no response. So I gave them a call the next morning. The woman I spoke to the phone with said that because the issue was already addressed, they would only give us a discounted room in the future. No refunds or discounts would be given for our recent stay. Sadly, I don't think we would like to stay here again.

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  B P (GooniesWorld)

  :: 24 November 2022 15:12:44

  I spent two nights at this hotel. The hotel feels really old and run down. One lift was broken during the stay which meant the working lift was constantly busy. The working lift (if you can call it that) was difficult to use. The card reader and lift buttons did not work very well. I had to swipe my card multiple times before I could select my floor. I witnessed other guests having the same problem and witnessed people going up and down in the lift unable to select their floor. The room was spacious and comfortable. I kept the aircon off but there was still constant noise from a vent in the room which made it difficult to sleep. The towels were very old and thin. Good location but a lot of room for improvement.

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  Michelle P.

  :: 05 November 2022 17:45:14

  This hotel provided me with peace and quiet during my stay. I felt safe, comfortable, and warm in my room. There is an amazing breakfast here with fresh food. I was very impressed with the staff's kindness and helpfulness. There is no doubt in my mind that I will return. A wonderful hotel with excellent food and service! Sunset in Burbank.

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  KWAKA88

  :: 02 November 2022 01:05:00

  No complaints. Beddings and rooms were clean. Superb water pressure! We stayed on the fourth floor and the shower was like a power washer. Staff very cheerful. Free shuttle to and from Burbank airport super handy! Would stay again.