Hotel AKA Boston Common in Boston

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kommentare 5

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  Greg Johnson

  :: 11 November 2022 09:02:00

  Clean, modern, unpretentious boutique hotel in the heart of Boston. Rooms were spotless, service was absolutely stellar, and the food was up to par. We had a breathtaking view and the staff was exceptionally wonderful, special shoutout to AGM (I think) Phil, he went above and beyond for us. For leisure travelers like us, the location of this property is perfect, and nearly all the core Boston experiences are within walking distance. The only reason for the one-star demerit is that on the morning of our arrival, I received a call saying that a previous group was going to extend their stay, and that they would to move me to the hotel a few doors down, the Omni Parker House for our first night, then switch us back our original room. They were very gracious, and took care of the booking for the other hotel, as well as gave us some quite valuable credit to our bill. However, I believe that if the previous guest wished to extend their stay, they should have been the ones to swtich hotels, since my booking had been in place. Aside from that, the Omni Parker House was quite a bad stay, and we couldn't wait to leave. I will give credit to Phil and everyone at Kimpton though for going above and beyond to make it up to us. Overall, we left extremely happy with our stay, even with the first-night inconveniences, and we will definitely be coming back. Highly recommend.

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  Flo Gar

  :: 08 November 2022 21:07:19

  Overall good experience. Great customer service from the front desk to the cleaning staff and the management. The only reason why we're not giving a 5 stars is because the rooms definitely need a refresh (furniture, mattress, shower). The hotel is also well located very close to the beautiful Common Park. Last but not least, the restaurant was really good.

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  Caitlin Barrett

  :: 06 October 2022 13:14:31

  Overall it was an okay stay, and the location made up for some of the negatives, but I would have expected more out of a hotel that is almost $500 a night. My compliments to the website photographer, because the photos make the rooms like a lot nice than they actually are. The staff was friendly, and if this hotel had been a lot cheaper I would have added another star, but I can't justify it. The rooms are a Hampton Inn with modern decor at best and not worth the almost $500 a night price tag. The rooms were nicely decorated but looked a little beat up. I understand you can't repaint after every guest, but we had some issues with light fixtures coming out of the wall, outlets not working, and the bathroom... the bathroom was the worst. The bathrooms are nicely designed but due to a lack of ventilation are rusty and yellowing. The tub was rusty. The toiletries rack in the shower was rust. The shower curtain was pink from mildew. The faucet knobs were installed the wrong way. The water temp was impossible to regulate. The tub did not drain. The ceiling had rust spots and when you showered, condensation built up and caused rusty droplets of water to drip from the ceiling above the sink on to your head as you were getting ready. The room was really hot (I guess from heat rising from the restaurant and rooms below us) and the AC didn't work, but you couldn't open a window because it caused the heat to turn on. We asked the staff to send someone to fix it but no one ever arrived.

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  Lauren K

  :: 27 September 2022 07:27:05

  Under new management, not really a Kimpton. No restaurant. No bar. No room service. If you need food or drink grab your coat and forage for whatever pub food is available nearby. The room was clean, the bed and bath were worthy of a higher end place. When other family stayed here years ago there was better lighting, inspiring artwork in the room. Now it's just a "better" room and nothing more.

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  Lisa Oswald

  :: 03 September 2022 16:01:52

  Worst Kimpton we have stayed at. Despite being a Diamond Ambassador, no upgrade no breakfast. A room close to the elevator. The single chair, a leather recliner is ripped up from a dog (not ours). The bathroom is nasty. It has a gross looking tub with a fabric shower curtain that can brush up against your legs. The floor needs to be mopped and it looks like there is snot on the wall decoration. Someone also drank half a bottle of water and put it back on the shelf, but there is no attention to detail here. I really regret staying here! The rudest manager ever! When I checked in, I explained that I am Diamond Ambassador. Because of no upgrades, I am entitled to 10,000 points. The front desk clerk said she would try to double it. They never awarded the points. When I checked out, I noted my bonus points were not awarded. Sean, the assistant manager was so rude. For the first time, he stated that they didn't participate. He would not award me any points. He said I would know that if I "was really Diamond." How rude! This is how you treat one of your best customers? Worst experience ever. Now, I am going to call my Diamond Elite Support line and have a little chat.....