closed
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1, East Carmel Drive, 46032, Carmel, Hamilton County, US United States
contacts phone: +1 317-571-9400
website: www.hotboxpizza.com
larger map & directionsLatitude: 39.961027, Longitude: -86.126643
Donna Meriweather
::Absolute garbage! This is the worst pizza I have ever had! 😫 The delivery guy was super nice, but the $45 dollars that I spent was NOT worth it. Guess Indy should stick to cars because they don't know pizza!
Ryan Kee
::Driver showed up well before the expected delivery time, which was great since it was originally quoted close to an hour. Driver ensured that our stix were made perfect even with special requests. Shortly after we sat down noticed that our sauces were missing. Not a huge deal. Moments later the driver showed back up, sauces in hand. Said he got back to the store and realized they were still in his car. Wish I had gotten his name but he definitely turned any potential negative experience around, without having to make any calls or anything. Will definitely continue ordering from this location in the future.
Jonathan Smith
::We came to Indianapolis for a little weekend fun with the kids. We arrived late to the hotel so we decided to just order pizza. Hotbox had decent reviews and was open late so we decided to give it a try. We ordered and the guy was easy and pleasant on the phone. He said about 50 minutes but it got to us in like 35 minutes. The food was wonderful the whole family ate and really liked it different from the normal domino's or pizza hut. Much better flavor.
Aaron Brown
::The manager (I believe his name is Ethan) has absolutely no sense of customer service. I was slightly irritated that I was transferred (with no notice and had to repeat myself instead of the previous associate briefing the manager on the situation) and couldn’t get a simple question answered as to whether this location delivered to my address. So, rather than apologize and/or take ownership for the poor communication and inconvenience, the manager says “calm down, sir” in a very snide tone. I was finally able to place an order after being transferred to the GM and once it arrived (to their credit, in fairly timely manner), the pizza was very underwhelming. I spent $30+ for a large pizza (seems more like a medium compared to competitors), breadsticks and 2 drinks (not 2 liters, just 2 small drinks) on a supposed special, and I feel that I got ripped off. The pizza was very mediocre and the breadsticks are very bland (nothing special at all). I’m all for paying for quality, but I definitely did not feel I got value for my dollar. I rarely EVER write reviews, but given the poor customer service along with the lackluster pizza, I felt compelled to share my experience. I will NEVER order from this place again!
Brandy Bolen
::Staff here is excellent! From the moment we came in there was someone paying attention to us. We were able to take our time with the menu and discuss options even on a busy Friday night. The pizza fairly decent and the price was excellent! And the entire family large pizza bread sticks and drinks for around 20 bucks.