Hilton Alpharetta Atlanta in Alpharetta

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comments 5

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  chazzzmusick

  :: 23 February 2023 16:31:37

  I stayed at this hotel, and accidentally forgot a quilt that I had been given by my grandmother. It has taken me numerous phone calls, and hours of my time to get them to say that they had found the quilt. So now I have spoken to 3 vile and hateful people at the hotel, so I called the Hilton customer service line. I chose to give feedback about my recent stay, and was well received on the line. I explained my situation, and THEY reached out to the property. I was informed that I had to speak with the property to have my quilt sent back to me, or I could be connected with "Guest Assistance", and they could make the arrangements to have it sent to me. Now, I am talking to guest assistance, and they tell me that they can not have the item sent to me, that I would have to come get it. I asked if I lived in California, I would not be able to come get it. The person on the other line called the hotel and they would only send it if they were able to talk to me... So I am at work and have spent a good part of my day handling something that could have been handled with a better procedure. A procedure that would inform the guest as soon as housekeeping found an item that was left in a room, and get that item bac to them in a way that was not stressful for the property or the guest. But I guess that is too much to ask.

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  J Good

  :: 17 December 2022 07:27:22

  Great place to stay. The staff are always friendly and willing to help. The few minor issues I've had were always addressed by the time I returned for the day. Just gotta get the car charging station back up!

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  Anna

  :: 01 December 2022 00:37:17

  Booked 1 night using my points for a standard 1 king. Asked for an upgrade at checkin and front desk clerk upgraded us to a suite! I love upgrades when I can get it as a Diamond member. Suite was huge with a balcony. We enjoyed the space. Especially having 2 separate bathrooms so he didn’t have to wait for me to use the toilet. It also has a his/hers sink. The rain shower had a good water pressure. Hotel had lower occupancy because it was Thanksgiving week so it was very quiet. We used the F&B credit for dinner and champagne at the bar later in the evening. Food was good and service was quick. I booked the room so my partner can experience the executive lounge but it was closed. The suit upgrade made up for it. We will definitely be back and hopefully the lounge is open by then.

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  Leeanna

  :: 31 July 2022 02:49:18

  Very nice hotel! Decent rooms, but our bathroom door needed repair. It wouldn't close properly and you had to pull up on the door to make it close, with a loud thump (not good in the middle of the night while others are sleeping). The pool area is very pretty, looks so inviting!! But the little bit of time I had to enjoy it, it was closed for cleaning. Then I was charge for breakfast that was included in my room fair and had to call for a refund. After being on hold for several minutes, the hotel employee was very pleasant and issued a refund to my card. All in all, it's a nice hotel. I'll more than likely stay there again in the future.

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  Michelle Fekete

  :: 12 June 2022 10:36:01

  Hotel was nice! Everyone at the front desk was nice! Our room was clean and cold when we walked in. Which was perfect on a June day! We enjoyed the pool and they have an outside bar! The bar by the pool closed around 6pm. Would have been nice if it stayed open until 8 pm. The pool area is nice. It has an outdoor shower and restrooms by it. Security is big, you need your room key to access everything. The bar inside the lobby looked nice and there is plenty of sitting area. Overall, we were happy with our experience. The price was great for our room and our drinks from the bar by the pool were reasonably priced.