High-End Appliance in Ronkonkoma

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comments 5

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  Anthony Giovan

  :: 11 September 2017 09:51:19

  We have been using this company for 17 years and have had nothing but positive experiences. They always show up on time and the techs are knowledgeable but the most important thing is these guys are honest. They are not trying to sell you something you do not need. I would recommend them to anyone.

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  Emily Onkey

  :: 06 July 2017 12:43:25

  I've used this company since we purchased our home in 2015. The first interactions were positive. The home office was pleasant and responsive and the repairmen efficient & informative. I don't know what happened. In mid June I called to have the ice maker repaired. It was dripping and causing the ice to become one huge block. They came out and fixed it, but it was still broken the next day. I called back to schedule another service appointment (for which I had to wait another 8 days to have fixed), the "supervisor" as he introduced himself was inexplicably angry. He focused on the fact they had been there to install a cable that was ordered a year prior. I was unclear how the cable relates to the ice maker repair and had no knowledge of the cable he was talking about. He was rude enough that I asked why he was yelling at me and suddenly our call was disconnected, as I assume he hung up on me. No one ever showed up yesterday for the second appointment that was scheduled, but I was charged for the repair work three weeks ago at their first visit. Despite a long relationship with the company, this experience was negative enough that I am going to go to Raynor Appliance instead.

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  David Benson

  :: 08 June 2017 10:58:58

  High-End Appliance, Inc. came for a minor servicing of our Sub-Zero refrigerator. Their repairman entered our house and first made an unrequested refrigerator door gasket replacement. He then spent 10 minutes to unclog a drain (the original reason for our call) and charged us $330.20 which we paid at the time of the visit. Whatever he did while replacing the gasket made it almost impossible to open the refrigerator door! My wife called to have this situation corrected however, in the intervening two weeks, struggling to open the door resulted in an injury to her right arm and the chest muscles on her right side. The same repairman returned with attitude. My was alone with him and when she mentioned how inconvenient it was not to be able to open the refrigerator for two weeks he grew angry and aggressive. He towered over her and shouted at her. Finally, after pushing by me, he stormed out of our house refusing to touch the refrigerator. My wife still cannot open the refrigerator door without help. After 13 years of dealing with High-End Appliance Inc. there is now no way we will ever let them in our house again. We have since found out through the Better Business Bureau that Sub Zero has withdrawn repair center authorization for High-End. And we read online about people who had similar experiences. The word most often used was "RUDE". For us it was way worse than rude! Nice job High-End. Keep it up and you'll be out of business before you know what hit you.

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  Shannon Rocco

  :: 10 January 2017 12:01:28

  They fixed my oven and replaced the door that was scratched. Great customer service. Thank you

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  Kim Myers

  :: 07 March 2016 16:46:54

  Recently had service for my refrigerator and was very pleased. The serviceman was helpful and explained in detail what the problem was and had the parts on his truck and was able to repair so I did not lose any food in my frig. Called another company and was told they do not stock all the parts on their truck and I may have to wait. Was very pleased and would highly recommend to others.