Hertz w Lynbrook

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komentarze 5

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  Roxxii Dee

  :: 23 May 2018 10:07:04

  Wait time to get checked in was about 30minutes and there is no parking lot for you to leave your personal vehicle. I had to drive my own car all the way back home and uber back. Not convenient at all. Prices are fairly low considering the holiday(memorial day) approaching so I guess it balances out.

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  Sasha Whyte

  :: 21 May 2018 09:18:22

  I made my reservation for a full sized vehicle on Mon. May 14th for pickup on Friday May 18th. I selected this location over the location at the airport due to it's proximity to my house. Upon arrival I could tell that everything was in a state of chaos. There were about 4 cars in the parking lot, none of which were full sized. There was one customer being helped as I walked in & I could hear his complaints of unprofessionalism from the moment I stepped in until the moment he left & it was my turn to be served. I had to wait an hr while the staff scrambled to track down full sized cars to fulfill reservations. There were two guys who alternated helping one customer, one of which left midway through to go find cars, & two women, one of which was the manager who ran in & out periodically searching for cars as well. I was told they had 40 reservations & late rental returns & that that was the cause of the chaos. If they're reservations, they were aware that these customers were to be expected. Why not be fully prepared to meet the needs & expectations of the day & your customers? I was showed & offered a mid size SUV due to the delay & unavailability & after surveying the vehicle I accepted it. I needed at least a full size or larger vehicle to meet my needs for the rental. While I sat for another period of time, some other staff members, one of which was the manager, arrived with vehicles from another location. The staff member assisting me finished my paperwork & as he was walking me out to the car notified me that I would be getting a Corolla instead. I was instantly confused & taken aback. Upon surveying this newer assignment I realized that it was not a full size car. ONLY upon inquiry was I informed that it was actually a mid size car. Your company screwed up & I get DOWNGRADED for the inconvenience? My annoyance & anger was obvious on my face & I was promised to receive an email in 20 minutes with a lowered rate & told to bring the car back with no fuel in it. I never received an email. My frustration with the overall experience swayed me to take the vehicle & not fight or argue with anyone, as the staff member assisting me was clearly doing his best with what he was given. This problem clearly is the result of poor management. & management was not available to h&le any of these issues as she was busy running around like a headless chicken trying to find cars. After sitting in the vehicle I realized that it was a disgusting mess. They did not clean the car at all. There were chocolate chips logged into the E brake, cashew shells under the seats, greasy smudges all over the radio display, the doors...pretty much every surface in the front seat. The seats were also stained. & to top it all of, the car had less than a quarter tank of gas in it. Upon return, I was given a whopping discount of $8.35 for the inconvenience that I was caused (no gas, dirty car, hour wait, class downgrade). I made a reservation for a full size car for $141.13 & received a dirty, unfueled, mid size car for $132.78. -_-. I was never informed that they were closed on sunday (the day that I scheduled to return the car) so I was charged for an additional day, never informed that they put a hold of $350 on my credit card, & never given an actual rental contract. This was by far the worst rental experience that I've had so far in LIFE; I've had a Hertz vehicle from another location malfunction shortly after leaving the rental location & the experience of returning & swapping out that car went more smoothly than this more recent experience. This location needs better management as the current state is wholly unacceptable. I pretty much feel as though I was baited into reserving a car there because of the rate & then switched on when I arrived to pick up the car. Disgusting & terrible business tactics. The only positive remarks that I can offer is that the car ran well & the gentleman assisting me was courteous in every way. Otherwise, disastrous.

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  Angelle Mcmillan

  :: 27 April 2018 10:39:28

  Customer service was great !! Very efficient and knowledgeable staff !! They had a good selection of cars to choose from as well !! I’d recommend them . Also office is clean and smells great !!

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  Christine Walthrust

  :: 19 April 2018 02:27:41

  They were helpful and courteous and the prices were affordable. They also have deals so it's always good to check online before or ask them while there.

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  C Gibson

  :: 01 March 2018 14:52:20

  Overall good service from the person who helped me. The car on the other hand was smaller than I had thought, so my long legged companions were a bit smushed. Other than the size, the car handled 800 miles well and I didn't have to fuel up a lot. Fords are good cars!